Eligibility Services Supervisor; Hybrid - SH

Eligibility Services Supervisor – Connecticut Department of Social Services

Are you a current State of Connecticut Department of Social Services (DSS) employee looking to tackle a leadership role? If this sounds like you, we invite you to read more about the Eligibility Services Supervisor opportunity below! The State of Connecticut, Department of Social Services (DSS) – is accepting applications for multiple Eligibility Services Supervisor positions. We are actively recruiting to fill vacancies in the Benefits and Eligibility Processing Units (Generalist, Regional Processing Unit), Temporary Family Assistance (TFA), and in Long Term Supports and Services (LTSS).

Candidates must detail their relevant work experience and training on their Master Application to support their desired work location.

• Full‑time, Hybrid Monday – Friday, 8:30 am – 5:00 pm
• Locations: 12 Resource Centers in Bridgeport, Danbury, Hartford, Manchester, Middletown, New Britain, New Haven, Norwich, Stamford, Torrington, Waterbury and Windham (Willimantic)
• Professional growth and paid professional development opportunities
• Healthy work‑life balance
• State Public Service Loan Forgiveness eligibility after 10 years of service

• Schedule, assign, oversee and review work of staff
• Provide staff training and assistance, including identifying, planning and implementing training
• Conduct performance evaluations
• Determine priorities and plan unit work
• Establish and maintain unit procedures
• Develop or make recommendations on development of policies and standards
• Act as liaison with other operating units, agencies and outside officials regarding unit policies and procedures
• Prepare reports and correspondence
• Consult and direct staff in difficult, unusual and/or complex case resolution
• Implement personnel policies and procedures

• Extensive knowledge of and ability to interpret and apply relevant agency policies and procedures
• Ability to interpret and apply relevant state and federal laws, statutes and regulations
• Knowledge of community support and social services resources
• Knowledge of Eligibility Management System
• Knowledge of personnel policies
• Considerable interpersonal skills
• Strong oral and written communication skills
• Supervisory ability

Seven (7) years of experience in determination of client eligibility for public assistance.

At least one (1) year of experience acting as a working supervisor or a policy specialist in the provision of eligibility services to clients. (For state employees this experience is evaluated at the level of an Eligibility Services Specialist.)

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one half (1/2) year of experience, up to a maximum of four (4) years for a Bachelor’s degree.
• A Master’s degree in a closely related area may be substituted for one (1) additional year of the General Experience.

The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.