Dental Front Desk Coordinator

Summary

The Marin City Health & Wellness Center Front Desk Coordinator (FDC) is responsible for greeting all patients and staff in a friendly, service-oriented manner with an emphasis on patient care follow-up and the Sliding Fee Discount Program. The FDC must be compliant with Marin City Health & Wellness Center protocols and workflows as they relate to the patient’s entire visit.

• Greet all patients with a friendly smile and voice.
• Schedule patient follow‑up visits.
• Process Medical Sliding Fee Scale applications per the Sliding Fee policy and protocols.
• Collect and track co‑payment, Sliding Fee Discount fee, or nominal fee.
• Record payment in the EHR system and provide the patient with a receipt.
• Verify demographic and insurance information in the EHR system with each patient encounter.
• Ensure that all scheduled and non‑scheduled patients are checked for eligibility and that all information is entered accurately (including scanning the most current insurance card).
• Ensure registration and other forms are completed and signed by every patient.
• Assist with patient reception and client intake.
• Monitor patient flow from front desk to back office.
• Follow all procedures in the Sliding Fee Policy and properly document all required steps.
• Maintain the appearance of waiting areas and reception desk.
• Ensure all charge tickets are batched at the end of the business day.
• Provide backup support to Receptionists when requested by answering incoming calls using a cheerful, friendly greeting.
• Record no‑shows and cancellations in the EHR system.
• Route patient messages to appropriate clinical staff.
• Schedule patients’ appointments with appropriate clinicians according to scheduling practices.
• Place the day’s money in the appropriate designated place according to the money deposit protocol.
• Sign up patients for Family Pact, CHDP, or other Medi‑Cal programs.
• Demonstrate punctuality, regular and reliable attendance.
• Perform other duties as directed, developed, or assigned.

Supervisory Responsibility: N/A

• High school diploma or equivalency.
• Knowledge of standard office policies and procedures.
• Experience working on computers; typing/keyboarding speed of at least 40 WPM.
• Must have a positive attitude, be a team player, and be able to take directions from a supervisor.
• Understand and promote the mission, vision, and values of the health center both in the workplace and in the community.
• Sensitivity to the needs and situations of a multicultural population from a variety of income levels.
• Ability to manage multiple tasks.
• Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients.
• Experience in a medical office setting/FQHC setting.
• Responsible for extensive knowledge of programs/insurance & access/eligibility guidelines & applications (including Medi‑Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Sliding Scale).
• Must possess excellent organization, writing, and verbal skills.
• English proficiency required;
  Spanish proficiency preferred.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Equipment/Machinery:
Fax machine, copier, personal computer, telephone, calculator, Microsoft Word/Excel, EHR system, and other software as required.

• Stand and walk or sit alternatively depending on specific needs of the day. About 20% of time spent on feet and 80% sitting at desk.
• Occasional need to bend/stoop/squat, climb stairs, push or pull, reach above shoulders.
• Constant need to write/typing, grasp turning, finger dexterity.
• Lifting/carrying over 10 pounds occasionally; less than 10 pounds frequently.

Vision requirements:
Constant need to complete forms, read reports, view computer screen. Frequent need to see small details. Frequent need to see things clearly beyond arm’s reach.

Hearing requirements:
Constant need to communicate over telephone and in person.

Travel Requirements:
Occasional need to utilize personal transportation to attend meetings or training.

Work Environment:
The noise level in the work environment is usually moderate.