Patient Services Representative

Patient Services Representative

Weil Foot & Ankle Institute, powered by Foot and Ankle Specialists of West Michigan.

We are seeking a Patient Services Representative (PSR) for our Boulder Creek and East Paris offices. This role is essential to creating a positive patient experience and is responsible for welcoming patients, managing check‑in and check‑out processes, scheduling appointments, and supporting daily office operations.

• Greet patients
• Check in patients and assist with individual concerns as they arise
• Collect appropriate information including insurance overview, co‑pay, deductible and open balances
• Perform administrative tasks and be cross‑trained on medical assistant responsibilities
• Other tasks as assigned

• High school diploma or GED required
• 2 years in a healthcare position preferred
• Experience using Mod Med
• Good verbal and written communication skills
• Basic knowledge of computers and office equipment
• Patient‑focused with the ability to work independently
• Capability to adapt quickly and thrive in a fast‑paced environment

Monday through Friday

• Medical, Dental, and Vision Plans
• HSA with Employer Contribution
• FSA
• Generous PTO Program
• 401k with a 3% Match
• Employee Assistance Program
• Life and AD&D Insurance
• Short‑Term and Long‑Term Disability

• Regularly required to stand or sit; use hands; and talk or hear
• Specific vision abilities required: close vision, distance vision and depth perception
• Must be able to lift/carry up to 25 lbs.

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation.

The Director of Human Resources will inform the qualified individual of the decision regarding the accommodation request or how to make the accommodation.

Entry level

Full‑time

Health Care Provider

Medical Practices