Complementary Therapy Service Co-ordinator

Complementary Therapy Service Co‑ordinator

Employment type: Part‑time

Seniority level: Mid‑Senior level

About Us

The Lavender Touch is dedicated to improving the quality of life for our community through compassionate support and holistic care. Our complementary therapy service offers patients, carers, and families access to a range of therapies that promote well‑being, reduce stress, and complement medical treatments.

Job Summary

We are seeking a passionate and organised Complementary Therapy Service Coordinator to develop and manage our therapy program. You will work remotely to coordinate therapy sessions, support therapists, and work closely with clinical teams and service users to ensure our holistic services are accessible and effective.

Key Responsibilities

• Program Coordination:
  • Coordinate and oversee the delivery of complementary therapies including massage, aromatherapy, reflexology, and others.
  • Develop, implement, and oversee the complementary therapy program in alignment with organisational values and goals.
  • Monitor service delivery to ensure consistency, safety, and compliance with regulatory standards.
• Therapist Management:
  • Recruit, onboard, and coordinate a team of qualified complementary therapy practitioners.
  • Facilitate ongoing training, support, and supervision of therapists to ensure high standards of care.
• Client & Patient Support:
  • Coordinate initial assessments, referrals, and ongoing evaluations of therapy outcomes.
• Administration & Reporting:
  • Maintain service records, feedback, and outcome data to monitor the impact of therapies.
  • Collect and analyse data to evaluate program impact and inform service improvements.
  • Prepare regular reports for management, funders, and stakeholders as required.
• Quality & Compliance:
  • Ensure that all therapists are appropriately certified, insured, and working within scope of practice.
  • Promote adherence to infection control, safeguarding, and health & safety protocols.
• Outreach & Development:
  • Raise awareness of complementary therapy services within the organisation and the wider community.
  • Identify opportunities for program growth, partnership development, and funding.

Person Specification

• Experience in coordinating health, social care, wellness or complementary therapy services, preferably in a charitable or community setting.
• Relevant degree or diploma in complementary therapies, healthcare coordination, or related field (preferred).
• Understanding of the role of complementary therapies in holistic care and palliative environments.
• Strong interpersonal skills, able to build trusting relationships with volunteers, service users, and healthcare professionals.
• Good organisational and time management skills.
• Compassionate, professional person‑centered approach.
• Ability to work both independently and as part of a multidisciplinary team.
• Proficiency with basic office software and record‑keeping systems.
• Understanding of safeguarding and confidentiality within a healthcare and charity environment.

How To Apply
Please submit your CV and a cover letter outlining your relevant experience and motivation for applying to for the attention of Jan Beattie.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.