Eligibility Specialist I​/II

Have you always had a passion for helping others? Do you enjoy being actively involved in assisting individuals to achieve positive outcomes that make their lives better? Then Colusa County Department of Health and Human Services is the place for you! We have an exciting opportunity to join our team as an Eligibility Specialist I/II.

We are the largest department in the county, with over 80 staff members. Our agency serves Colusa County residents by administering social services programs, including CalWORKs, Cal Fresh, Medi-Cal, In-Home Supportive Services (IHSS), Adult and Children’s Services, Public Health, and Housing. We have a strong leadership team that provides ongoing support for daily operations and helps our employees reach their full potential.

As an Eligibility Specialist, you will determine initial and continuing eligibility for public assistance benefit programs such as Medi-Cal, Cal Fresh, and CalWORKs to assist community members in need. You will gather personal information from applicants and beneficiaries through face-to-face interviews, telephone contact, or mailed correspondence, and enter the information into multiple computer systems. You will process initial applications, monitor and administer an assigned caseload, field customer phone inquiries, and perform other specialized work as assigned.

You will handle a high volume of deadline-driven work while complying with changing State and Federal regulations and procedures.

At the Department of Health and Human Services, we work a 37.5 full-time work week, with the option of a flex-schedule and potential upcoming opportunities to work remotely 1-2 days per week (depending on position). This allows our staff to find a work-life balance that best fits their needs. Our staff enjoy coming to work, where every day is different, and they have the opportunity to impact members of our community by providing excellent customer service and access to available services.

As an Eligibility Specialist, you may be required to take actions that conflict with your values. An Eligibility Specialist must be able to accept clients' differences and interact with them in a non-judgmental manner. Some of the controversial issues encountered in an Eligibility Specialist environment include:

• Granting Medi-Cal for clients requesting abortions
• Granting Medi-Cal to minors without their parents' knowledge
• Clients with AIDS and other communicable diseases
• Clients who have substance abuse dependency
• Clients who are domestic violence victims
• Clients who are mentally ill
• Clients with felony convictions
• Homeless individuals and families
• Elderly and/or disabled clients placed in long-term care facilities
• Mandatory report of child and adult abuse
• Clients whose lifestyle, culture, and/or values may be significantly different than your own

Working for Colusa County offers a unique work lifestyle that blends professional fulfillment with the tranquility of working in a rural and beautiful environment. Our county agencies take pride in our ability to work as a team. We have a collaborative and positive work environment where everyone has something to contribute, and everyone matters!

Department of Health & Human Services employees are dedicated to serving Colusa County residents by offering services that improve their health, promote their well-being, and help them become productive and independent contributors to our community.

This program was designed to attract and retain top talent and offers incentives ranging from $1,500 to $3,000 for new hires and existing employees,…