Pre-Registration Rep

Title: Pre-Registration Representative

Location: Fountain Valley, CA

Department: Admitting

Status: Full-time (8hr)

Shift: Days

Pay Range*: $23.00/hr - $30.08/hr

Memorial Care is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to Memorial Care's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

The Registration Representative is under the direction of the Supervisor/ Manager and is responsible for completing all pre-registrations of patients presenting for procedures, admissions, and outpatient visits. The Representative must obtain and verify demographic, guarantor and insurance information so that the patient can be accurately identified and billed for their services. The Registration Representative is responsible for running eligibility to ensure the correct coverage is in the system.

Excellent customer service must be maintained with all patients and families. The Registration Representative must support hospital and department goals in a manner that will enhance the successful operation of the Revenue Cycle department for the Memorial Care Health System.

This position requires full understanding and active participation in fulfilling the mission of Memorial Care Health System. It is expected that the employee will demonstrate behavior consistent with our core values:
Integrity, Accountability, Best Practices, Compassion and Synergy. The employee shall support the Memorial Care Health System strategic plan and participate in and advocate performance improvement/ patient safety activities.

• ATTENDANCE/PUNCTUALITY: Must adhere to the MHS Time and Attendance policy, clocks “in” and “out” of MTM accurately with minimal manual clocking requests for each scheduled shift and must sign off at the end of each pay period.
• PATIENT IDENTIFICATION: Avoid HIPAA violations by accurately entering patient information into the system, adheres to policy of using 2 patient identifiers to avoid passing on defects such as, incorrect PCP, guarantor, IPA, health plan, subscriber, W/C, guarantor etc.
• PRE-REGISTRATION/DATA ENTRY/ DOCUMENTATION: Pre-Registers patients timely and accurately obtaining demographic, guarantor and insurance information and creating a hospital account record (HAR). Inputs accurate documentation into the pre-registration to secure reimbursement.
• CUSTOMER SERVICE/PROFESSIONALISM: Interact in a positive and constructive manner and must deliver excellent customer service to patients, physician office staff and hospital staff members in order to ensure workflow effectiveness. Must maintain an effective and professional working relationship with co-workers and others.
• ELIGIBILITY VERIFICATION DUTIES: Verifies eligibility via RTE or payor websites to ensure the correct coverage is assigned to the hospital account record (HAR).
• ATTENDANCE OF MEETINGS/PROFESSIONAL DEVELOPMENT: Participates in and supports department specific and MHS performance improvement education, training, meetings and projects.
• DAILY PRODUCTIVITY: Monitor and…