Family Resource Coordinator

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

The ideal Family Resource Coordinator (FRC) will have a bachelor's degree in science and at least one year of experience working in Clinical Social Work, Clinical Case Management, Social Services, therapy support or Mortuary Sciences (Funeral Homes, Coroners, Medical Examiners). Family Resource Coordinators work with donor hospital personnel, physicians, and the DNWest team to facilitate the organ and tissue donation discussion and authorization process.

This function requires strong and compassionate negotiation skills, and some experience working with grief and crisis management. This is work you can be proud of, standing beside hospital partners and donor families during life’s most complex moments, and helping transform loss into hope for patients waiting for a second chance.

• Works with DNWest’s staff and hospital staff to ensure that the authorizing party is identified per Uniform Anatomical Gift Act (UAGA) guidelines.
• Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration. Provides families with the detailed information required to give legal informed authorization for anatomical donation.
• Responds on site independently and/or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure. Initiates frequent huddles with hospital and DNWest’s staff to ensure that the Authorizing Party/Notifying Party is presented the opportunity for donation or donor designation notification in the most appropriate time frame and manner. Accesses donor registries to determine prior authorization for donation.
• Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process. Will communicate directly with donor families, hospital personnel, physicians, and DNWest’s staff.
• Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary for organ recovery consistent with DNWest policy and procedure.
• Completes the Uniform Donor Risk Assessment Interview (UDRAI) with appropriate historian per DNWest’s policy and procedure and obtains follow-up information if required.
• Visually assesses donors, interpret charts, document information, and communicate findings.
• Collaborates with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course.
• Maintains communication with hospital staff and attending physician regarding the potential donor family’s understanding of the prognosis and acts as a family advocate to the health care team as necessary.
• Provides education and relevant materials to hospital staff on the authorization and family process as well as the benefits of organ and tissue donation and services provided by DNWest to grieving families.
• Provides excellent customer service to internal and external partners.
• Collaborates with hospital staff to provide bereavement support as applicable.
• Collaborates with hospital staff to obtain administrative authorization when appropriate.
• Provides education to hospital staff regarding authorization, family care process, and donation…