Medical Records Technician

Join Calaveras County Behavioral Health and help support compassionate, coordinated, whole-person care in our community. As a Medical Records Technician, you’ll play an important role in maintaining accurate and confidential records, supporting our electronic health record system, assisting clients and staff, and helping ensure information is organized, accessible, and handled with care. You’ll work alongside a dedicated multidisciplinary team in a supportive environment that values connection, integrity, professionalism, and growth.

• Supportive, collaborative work environment
• Opportunities for professional growth
• Meaningful work serving your local community
• Competitive salary and comprehensive County benefits
• A recovery-oriented culture focused on hope, respect, and whole-person care.

Under general supervision, performs medical/psychiatric clerical office support and records maintenance assignments for Behavioral Health Services, supporting both the Mental Health and Substance Use Programs.; schedules patients and maintains appointment information for medical staff; greets clients; de-escalates difficult phone and clinic client interactions; prepare, scan and maintains a variety of medical records and correspondence into the electronic health record; maintains records of patient care;

and performs related duties as required.

Incumbents perform a broad range of specialized and complex medical/psychiatric clerical office support and records maintenance assignments with considerable independence and initiative. They are expected to be thoroughly familiar with the policies and procedures of the Department and/or program where assigned.

• Performs a variety of clerical duties with minimum guidance and supervision involving the maintenance of permanent, legal and accurate records of patients medical care;
• Interprets, applies and ensures that the laws, rules, and regulations concerning record maintenance are upheld;
• Updates and maintains client medical records and information;
• Providesadministrativeassistancetoprofessionalstaffinthepreparation ofmedical/psychiatric and substance use records,reportsandcorrespondence,assuringthatallintake/assessment/clinicnotesarecomplete andsignedbyappropriateprofessionalstaff;
• Performs technical data entry of medical information into electronic health record;
• Audits doctor’s schedule to ensure accuracy of service plan, medication, and clients’ personal information;
• Takesanddeliversmessages,servesasreceptionist,greetsanddirectsvisitorsandcalls;
• Schedules patients for medical staff and maintains appointment schedules;
• Assistspatientsinthefinancialapplicationprocessofqualifyingforservices;
• Performs routine clerical duties in the data collection of financial records, receives, processes and files various financial and clinical documents, may handle money transactions, performs specialized assignments, coding client files in accordance with established protocols and record systems procedures;
• Completesstatisticalandotherinformationrequiredtoopenandclosecases;
• Obtains and records required monthly statistics;
• Works with other health care providers and agencies concerning patient care records and information;
• Withinestablishedguidelines,releasesinformationtoauthorizedpersons;
• Respondstoinquiriesbyprovidinginformationandreferringcalls;
• Determines the urgency of the calls;
• Performs related duties and special projects as required.

• Policies and procedures of the department and unit where assigned; knowledge of operations, services and activities of a medical office setting; principles and practices of medical record maintenance, filing and scanning; functions and procedures of a medical provider records system, including coding and…