Front Desk Manager

Location: Westlake Village

** About Four Seasons:
** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
** About the location:
** A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.
** About the role
** Four Seasons Hotel Westlake Village is seeking a
** Front Desk Manager
** to lead our Front Desk, Guest Services, and Concierge teams while delivering exceptional, personalized service at every touchpoint. This leadership role plays a key part in shaping the guest experience, ensuring seamless daily operations, and upholding the highest Four Seasons standards of excellence. The ideal candidate is a people-focused leader who inspires teams, fosters a culture of care, and brings our commitment to service and hospitality to life each day.
** What You Will Do
*** Lead, coach, and develop a dynamic Rooms team, hiring, training, scheduling, and conducting performance evaluations.
* Coach and guide Front office team members, including the Assistant Managers, Front Desk Agents, and Concierge, providing performance feedback and development support.
* Oversee daily Front Office operations including arrivals, departures, VIP handling, billing accuracy, room blocking, and guest communications.
* Respond to guest requests and resolve service challenges with professionalism, empathy, and creativity.
* Ensure financial accuracy, credit compliance, and daily cashier balancing.
* Monitors room inventory, availability, and guest preferences to optimize occupancy and satisfaction.
* Act as the senior operational leader when needed, responding confidently to emergencies and guest-impacting situations.
* Foster seamless collaboration with Concierge, Bell/Door teams, Kids Program, Valet, and Communications.
** What You Bring
*** Minimum of 2–3 years of Management experience within Luxury Hospitality
* Exceptional leadership, organizational, and interpersonal skills with the ability to motivate diverse teams, fostering a culture of respect, collaboration, and continuous improvement.
* Strong leadership, coaching, and team-building abilities.
* Excellent communication, problem-solving skills, and guest-focused mindset.
* Proficiency with hotel PMS systems (Opera experience highly preferred).
* Experience working with Forbes Travel Guide standards is an advantage.
* Exceptional interpersonal and customer service skills, with a natural ability to engage and connect with guests.
* Fluent in written and spoken English; additional languages a plus.
* Successful candidate must possess legal work authorization in the United States.
** What we offer
*** Salary Range: $82,000 - $87,000
* Health Insurance - Medical, Dental & Vision
* Company Match 401K Plan
* Complimentary stays at Four Seasons Worldwide
* Complimentary meals in our Wellness Café
* Laundered Employee Uniform
* Employee Assistance Program
* Investment in your Wellbeing
* Life Insurance
* Complimentary on-site parking
* Training programs, tuition reimbursement
* Growth & Development opportunities
** Schedule & Hours
*** Full time position

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - (Use the "Apply for this Job" box below). files/employers/poster screen reader edicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of
-the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
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