Front Desk Agent | Ave

Front Desk Agent | Le Petit Pali 8th Ave at Le Petit Pali 8th summary:

Front Desk Agent responsible for guest check-in/check-out, billing, handling inquiries via phone/email, and maintaining guest information in property management systems. Role emphasizes delivering exceptional guest service, guiding guests about hotel amenities and local area, coordinating with housekeeping, sales, and engineering, and performing safety and emergency protocols. Requires customer-service orientation, multitasking, basic arithmetic/computer skills, physical mobility, and preferably two years of guest reception experience in a luxury hotel.

FRONT DESK AGENT | LE PETIT PALI 8TH AVE

POSITION DESCRIPTION:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

ABOUT LE PETIT PALI AT 8TH:

Le Petit Pali at 8th Ave, a 24-room craftsman-style hotel, recently reimagined by Palisociety, is located in beautiful downtown Carmel-by-the-Sea. We offer bespoke lodging, layered with genuine charm, comfort, & unexpected luxury.

If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Le Petit Pali at 8th Ave.

THE TASK AT HAND:

• Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
• Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
• Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
• Building memorable relationships with hotel guests in line with our service standards
• Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
• Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
• Inputting guest information and payments into hotel software systems, such as Opera.
• Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
• Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
• Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
• Politely enforcing established policies and procedures.
• Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
• Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
• Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

WHAT WE'RE LOOKING FOR:

• Must possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented.
• Must be a team player.
• Must be able to multi-task.
• Must possess excellent interpersonal, analytical, and organizational skills.
• Must have knowledge of basic arithmetic.
• Must have the ability to input data and access information on the computer.
• Must be able to work a flexible schedule and shifts – weekends & holidays as needed.
• Flexible schedule- must be available to work a variety of shifts.
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
• Fluency in English both verbally and non-verbally.
• Provide legible communication and directions.
• Ability to input and access information in the property management system/computers/point of sales system.
• Ability to perform job functions with attention to detail, speed and accuracy.
• Ability to prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with…