Caesars Rewards Rep Caesars Rewards; Harrah's SoCal

Valley Center, CA, United States (On-site)

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WE ARE HARRAH'S RESORT SOUTHERN CALIFORNIA
At Harrah's Resort Southern California, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Caesars Rewards Representative is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events and be familiar with and can suggest various property venues, amenities, and activities.

• Welcome and greet guests at the Caesars Rewards Center.
• Maintain sufficient knowledge to promote all aspects of the Caesars Rewards Program and its benefits effectively and enthusiastically.
• Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition.
• Provide accurate information to guests regarding on property promotions & events and direct marketing offers.
• Use Family Style Service standards and creates fun and excitement while interacting with guests.
• Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome.
• Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner.
• Embrace the changes that are routinely made in a marketing program that continues to evolve and grow.
• Comply with all Caesars Rewards Department policy & procedure and Caesars Rewards Brand Standards
• Maintain data integrity and confidentiality when working with guest accounts.
• Comply with all Internal Control policies and procedures.
• Comply with all state, federal and tribal regulatory policies, and procedures.
• Must be familiar with Employee Handbook and adhere to Department and property policy & procedure and Rules of the Road as outlined.

• High school diploma or GED
• Previous experience in a customer contact position
• Able to type 40 WPM and navigate several computer programs at one time.
• Able to maintain composure and provide excellent guest service under difficult circumstances.
• Must be able to work any day of the week and any shift.
• Must be at least 21 years of age.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with team members and work as a team.
• Must be able to meet appearance standards as outlined in the Employee Handbook

ADDITIONAL REQUIREMENTS:

• Able to stand for long periods of time.
• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk.
• Able to work in areas containing secondhand smoke.
• Able to work in noisy environment.
• Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

Pay: $20.00 per hour plus incentives

Preference is given to qualified Rincon tribal members and…