Bell and Valet Attendant Job Rancho Santa Fe California USA,Hospitality / Hotel / Catering

SUMMARY

Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests reach the clubhouse and promote Rancho Valencia notoriety.

ESSENTIAL FUNCTIONS

Welcome and acknowledge all resort guests, villa owners, residents and vendors in a friendly, professional manner and provide quick, responsive customer service

Communicate with other departments as needed to enhance the guest check-in process and arrival experience

Maintain high level of guest recognition

Check logbook, emails and other message center several times daily

Keep on-going log of requests and deliveries within the resort

Follow Phone etiquette and provide proper greeting

Follow Radio etiquette with ear piece

Attend pre-shift meeting with Front Office for incoming arrivals, VIP’s and resort events

Attendant is knowledgeable about the facilities, scheduled activities, and daily events at the resort to offer recommendations

Attendant is knowledgeable of surrounding areas, provide directions and set up GPS in card accordingly

Maintain check-in and delivery logbook daily

Oversee complimentary bicycle use – maintain bikes clean and ready to use

Attend to bell carts – Cleanliness and charging daily

Assists guests with the resort car program

Keep Water and Ice available at all times

Keep Bell Desk, front circle and all areas cleaned at all times with no litter

Attendant to light fireplace at dusk in courtyard

Check croquet lawn for equipment (mallet, balls, bocce balls)

Umbrellas, car seats, strollers, beach chairs and jumper cables available upon request

Run errands for guests when needed

Drop and retrieve mail daily from the P.O Box

Participate in all meetings as requested

To report any problems to the manager on duty in a timely manner

Always set up workstation with necessary supplies and maintain cleanliness throughout shift

Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.

Participate in and support hotel efforts towards community service, sustainability and environmental initiatives

Perform other duties as directed, developed or assigned

Requirements QUALIFICATIONS Required

Ability to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all times

Ability to communicate in English with vendors, guests and staff, to their understanding.

Basic computer knowledge

Desirable

Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays

Luxury Hospitality experience

SKILLS Required

Strong customer service skills

Must have good communication skills in order to handle special requests

Must have good knowledge of proper telephone manners and etiquette.

Ability to work without direct supervision

Desirable

Previous experience in other hotel positions

PHYSICAL DEMANDS

Ability to stand for extended periods of time, remain stationery at assigned post for extended periods of time

Ability to work in various environments including adverse weather conditions such as cold, rain or heat

Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.

Constant need to perform the following physical activities: grasping, turning, finger dexterity.

Frequent need to stand for long periods of time.

Lifting/carrying up to 30 lbs. frequently and up to 60 lbs. occasionally.

Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.

Hearing requirements:…