Front Office Agent Job Rancho Santa Fe California USA,Hospitality / Hotel / Catering

Description

SUMMARY

Represent the resort to the guests throughout their stay by working with all departments to ensure guest satisfaction and exceed their expectation. Greet guests with an enthusiastic approach and helpful manner. Assist and anticipate guests’ needs in order to make their stay memorable, provide a high level of service and promote Rancho Valencia notoriety.

ESSENTIAL FUNCTIONS

Promote an excellent personal rapport with resort guests

Provide a high degree of effective guest recognition

Answer all phone promptly and handle all inquiries in a courteous and professional manner.

Be available to assist guests with all requests in a timely manner

Checking each arrival and departure daily, and follow up with any special request, special occasion, dietary needs and packages to create the ultimate experience.

Review billing daily

To work closely with the Bellman Department to achieve flawless guest experience

Co-ordinate with Housekeeping and Room Service departments to assure the timely fulfillment of check-in and check-out procedures

Ensure that guests comments, questions, concerns are handled in a timely manner to exceed guest expectations

Follow up with Guest Services emails

Issue and process Gift Cards as requested

Maintain a positive and upbeat attitude approach throughout your scheduled shift.

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Perform other duties as directed, developed or assigned.

Requirements

QUALIFICATIONS Required

Strong customer service experience preferably in an upscale hotel or resort environment.

Computer literate, knowledge of Word and Excel

Ability to clearly and pleasantly communicate both written and verbally

in English

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Ability to communicate in English with vendors, guests and staff, to their understanding.

Desirable

Ability to communicate in other languages.

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Basic Food and Beverage knowledge

SKILLS Required

Ability to provide clear and pleasant telephone communication to all callers

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Must be able to handle many tasks at the same time and exhibit initiative to see project through completely.

Desirable

To demonstrate an outgoing personality

Ability to work without direct supervision

PHYSICAL DEMANDS

Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.

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Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.