Overnight Guest Relations Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

The Overnight Guest Relations Agent serves as a key member of the overnight resort operations team, providing seamless guest service across Front Desk and Guest Services functions. Working independently and collaboratively with a smaller overnight team, this position ensures exceptional guest experiences through personalized service, efficient front desk operations, safe vehicle handling, luggage assistance, and support of overnight resort operations.

• Deliver exceptional guest service by welcoming, checking in, and assisting guests throughout their stay.
• Manage front desk operations, including reservations, billing, payments, guest communications, and phone inquiries.
• Provide concierge-style support by coordinating dining reservations, transportation, local experiences, and special requests.
• Assist with bell and valet services, including luggage handling, guest escorts, vehicle parking, and transportation around the resort.
• Respond promptly and professionally to guest concerns, ensuring effective service recovery and guest satisfaction.
• Support overnight resort operations through guest deliveries, room service assistance, safety walkthroughs, and operational tasks.
• Collaborate with departments across the resort to maintain seamless operations and uphold luxury hospitality standards.

• High School Diploma or equivalent required; college coursework or degree preferred.
• Previous experience in luxury hospitality, hotel operations, guest services, front desk, valet, concierge, or a related field preferred.
• Ability to work independently and make sound decisions in an overnight environment.
• Strong guest service skills with a genuine hospitality-focused mindset.
• Excellent verbal and written communication skills with the ability to interact professionally with guests and team members.
• Proven ability to multitask, stay organized, and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving, conflict-resolution, and service recovery skills.
• Proficiency with hotel property management systems, guest messaging platforms, and standard computer applications.
• Flexible availability to work overnight shifts, weekends, and holidays, while remaining calm and professional in challenging situations.
• Valid driver's license with an acceptable driving…