Beverage Services - Bartender

Responsible for the beverage service to guests and Beverage/Food Servers in an assigned service station ensuring efficient and prompt service for guests. Perform all duties in accordance with Valley View Casino & Hotel policies and within the realm of the Valley View Casino & Hotel's Mission Statement.

Team Member will work under general supervision.

This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job.

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
  
  Greet guests in a courteous and caring manner using personalized service.
• Responsible for mixing and serving alcoholic beverage and/or non-alcoholic beverages according to established recipes and procedures.
• Responsible for the mixing and serving beverages in a service station capacity to Beverage/Food Servers in a prompt and efficient manner.
• Responsible for protecting Valley View Casino & Hotel by adhering to alcohol beverage control policies by providing responsible alcohol service and monitoring guest’s alcohol consumption.
• Responsible for informing the Beverage Manager or Assistant Beverage Manager when a guest demonstrates signs of intoxication.
• Responsible for maintaining, counting and balancing bank at the beginning and end of each shift.
• Responsible for the accuracy of ringing up all beverage transactions ensuring that the guest receives accurate change.
• Maintains a neat and clean bar station on a continual basis.
• Knowledge of the Dram Shop Act and bartenders responsibilities and rights under it.
• Knowledge of all Gaming and beverage regulations.
• Participates as a Team Member with all Beverage Servers, Barbacks, Supervisors and any pertinent Company Team Members to ensure efficient operational standards.
• Adheres to performance standards, company policies and procedures, as they relate to the department.
• Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible.
• All team members must comply with the Tipped Rate Determination Agreement (Gaming Industry) as approved by the IRS.
• Other duties as assigned by Food and Beverage Managers, Directors and/or Vice President.
• Responsible for conducting all responsibilities in a professional and ethical manner
• Adheres to performance standards, company policies and procedures, as they relate to the department.

• High school diploma or GED equivalent.
• One to three years of bartending experience.
• One year of cash handling experience.
• Ability to read and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.
• Ability to work with mathematical concepts.
  
  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures.
• Must use good judgment when providing information to our guests and maintain positive guest relations at all times.
• Responsible for maintaining a consistent, regular attendance record.
• Responsible for…