Temporary) Housekeeping Manager

ABOUT US
Channing House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 200 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.
POSITION SUMMARY
Channing House is seeking a dependable and detail-oriented House Keeping Manager for a temporary assignment of approximately 1-3 months. The Housekeeping Manager plans, organizes, and manages housekeeping, room set-up, and laundry functions of Channing House. The Housekeeping Manager ensures consistent quality across current operations and helps plan housekeeping and laundry services for renovated, expanded, and future buildings. The Housekeeping Manager exemplifies our Core Values:
Do the right thing;
Be a team player;
Focus on quality;
Adapt to change. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents.
KEY RESPONSIBILITIES
This position will be responsible for, but not limited to the following essential duties and responsibilities:
Housekeeping Duties

• Establishes and implements operational standards and procedures for housekeeping, laundry, room set-up, and related services.
• Ensures resident apartments are cleaned thoroughly and according to schedule.
• Ensures common spaces and events are properly set up, maintained, cleaned, and returned to their standard configuration.
• Develops quality measures and regularly inspects work to ensure services meet established standards across all areas and buildings.
• Selects appropriate cleaning materials and methods for different types of linens, furniture, flooring, and surfaces.
• Coordinates activities with other departments to ensure services are provided efficiently and in a timely manner.
• Responds to resident communications, including commendations, concerns, and complaints, in a tactful and timely manner; investigates service or equipment concerns and takes appropriate corrective action.
• Evaluates current operations, staffing, equipment, supplies, workflows, and service levels to identify opportunities for improvement.
• Recommends and implements changes that improve service quality, resident satisfaction, consistency, safety, and operational efficiency.
• Evaluates and implements computer tools and software to support the effective management of housekeeping and laundry services.
• Participates in planning for renovations, expansions, and future buildings to ensure housekeeping and laundry operational needs are considered.
• Provides input on flooring, finishes, furnishings, equipment, storage, supply areas, laundry facilities, and other features that affect cleanliness, safety, durability, and operational efficiency.
• Develops housekeeping service plans, staffing models, equipment needs, cleaning schedules, and budgets for renovated, expanded, and future spaces.
• Establishes consistent housekeeping and laundry standards across existing, renovated, expanded, and future buildings.
• Oversees housekeeping-related aspects of renovations, expansions, and temporary arrangements, ensuring compliance with health, safety, environmental, regulatory, and infection-control standards.
• Plans and coordinates final cleaning, operational readiness, and the transition of new or renovated spaces into regular housekeeping service.
• Oversees the distribution and inventory of supplies and equipment and ensures Housekeeping and Central Supply storage areas are organized, stocked, and maintained.
• Ensures housekeeping and laundry equipment is maintained in working order and coordinates necessary repairs or replacements.
• Manages supply and equipment vendor relationships and contracts.
• Selects and orders equipment, supplies, and furnishings.
• Estimates costs; prepares and manages operating and capital budgets; and monitors expenditures within established budgets.
• Manages monthly charges for laundry and housekeeping services provided to residents.
• Participates in applicable Quality Assurance and Performance Improvement (QAPI), safety, infection-control, and emergency-preparedness committees.

• Carries out supervisory responsibilities in accordance with organizational policies and applicable laws.…