Host, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

As a Host, you will be the first point of contact for guests, playing a crucial role in creating a welcoming and positive experience from the moment they arrive. Your primary objective is to manage guest seating efficiently while maintaining a friendly and professional demeanor. You will coordinate with the service team to ensure smooth operations and timely service delivery. This role requires excellent communication and organizational skills to handle reservations, waitlists, and guest inquiries effectively.

Ultimately, your efforts will contribute significantly to customer satisfaction and the overall success of the establishment.

• High school diploma or equivalent.
• Previous experience in a customer service or hospitality role.
• Basic computer skills, including familiarity with reservation systems.
• Ability to stand for extended periods and manage physical tasks related to seating guests.
• Strong interpersonal and communication skills.

• Experience working as a host or in a similar front-of-house role in a restaurant or hospitality environment.
• Knowledge of multiple reservation and point-of-sale systems.
• Bilingual abilities to assist a diverse guest population.
• Conflict resolution and problem-solving skills.
• Certification in hospitality or customer service training.

• Greet and welcome guests promptly and courteously upon arrival.
• Manage reservations and waitlists using the establishment's booking system.
• Escort guests to their tables and provide menus, ensuring they are comfortable.
• Communicate effectively with servers and kitchen staff to coordinate seating and service flow.
• Handle guest inquiries and resolve any seating-related issues or complaints professionally.
• Maintain cleanliness and organization of the host station and entrance area.
• Assist with opening and closing duties as required.

The required skills such as strong communication and interpersonal abilities are essential for greeting guests warmly and managing their needs effectively throughout their visit. Organizational skills help in managing reservations, waitlists, and coordinating with the service team to optimize seating arrangements. Basic computer proficiency is used daily to operate reservation and point-of-sale systems efficiently. Preferred skills like bilingual communication enhance guest interactions and broaden the ability to serve a diverse clientele.

Problem-solving and conflict resolution skills are applied to address any guest concerns promptly, ensuring a positive experience and maintaining the establishment's reputation.