Technology Innovation and Data Supervisor/IT Specialist
Listed on 2026-01-01
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IT/Tech
IT Support, IT Specialist
Location: Calistoga
Technology Innovation and Data Supervisor / IT Specialist
Join to apply for the Technology Innovation and Data Supervisor / IT Specialist role at Four Seasons Hotels and Resorts
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4 days ago – Be among the first 25 applicants.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
About the location: Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one‑of‑a‑kind wine country resort set within a world‑class vineyard. Discover innovative and seasonal cuisine at Michelin‑starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five‑Star resort.
The Technology Innovation and Data Supervisor (TID Supervisor) is responsible for assisting the Director of Technology Innovation and Data with the efficient operation and maintenance of all computer systems, data and voice communications activities at the property.
What You Will Do- Maintain positive, professional relationships with all departments and Corporate, while enforcing Four Seasons’ work rules and standards.
- Support staff at all levels and assist hotel guests with technical needs.
- Provide strong service to administrative users in line with the Service Level Agreement.
- Assist with various accounting office tasks as required.
- Help ensure 24/7 operation of critical hotel systems such as PMS, POS, PABX, HSIA, and call accounting.
- Oversee TID responsibilities when the Director of TID is absent.
- Support user procedures, hardware familiarization, and systems training.
- Assist in systems administration, including user accounts, configuration, troubleshooting, and documentation.
- Contribute to server management, performance monitoring, OS updates, and technical troubleshooting.
- Support additional property systems, including back office, sales & catering, and people & culture applications.
- Assist with diagnosing outages, restoring service, and managing antivirus protection.
- Help maintain and promote Four Seasons technology standards.
- Participate in major projects, new acquisitions, and corporate technology rollouts.
- Provide support for desktop operating systems, applications, and patches.
- Deliver guest-facing technical support, including for event spaces and conference services.
- Assist with Microsoft tools, global VPN connections, and other communication platforms.
- Help execute backup and recovery procedures.
- Support vendor management.
- Assist with 24/7 coverage for mission‑critical systems.
- Contribute to network support and security—including hotel network infrastructure, Active Directory, servers, wired/wireless networks, and protection tools like firewalls and failover devices.
- Perform additional duties as assigned by Finance leadership or the Director of TID.
- Apply technology best practices.
- Provide HSIA guest support when no third‑party contract exists.
- 1+ years of IT Experience. Hotel experience highly preferred.
- Technical background, MCSE or similar network qualifications desired but not essential.
- Prior education and/or experience supporting complex networks desired but not essential.
- Hourly Rate Range: $30-33/hour
- Competitive Salary & Benefits
- Cigna medical and dental benefit options
- 8 weeks of New Parental Leave Pay after one year of employment
- Excellent Training and Development opportunities
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- 401k Retirement Plans
- This position is NOT remote.
- Full time availability.
- Flexible for early morning, mid‑day, and evening shifts in order to support 24/7 operational business…
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