Solutions Director, IT Asset Management

Strategic Leadership and Service Delivery

Strategic Leadership and Service Delivery

Develop and execute a comprehensive ITAM strategy that aligns with business goals and drives operational efficiency, cost optimization, and compliance.

Lead the design and implementation of Service Now Hardware Asset Management (HAM) and Software Asset Management (SAM) processes, ensuring full lifecycle visibility, entitlement enforcement, and software license optimization.

Align ITAM strategies with ITSM processes, including Incident, Change, and Configuration Management, for end-to-end workflow consistency and service quality.

Provide leadership in vendor governance frameworks, sourcing strategies, and long-range supply chain planning.

Drive business development by partnering with sales and executive leadership to develop proposals and pitch ITAM services to clients, with a strong emphasis on Service Now-based solutions.

Oversee global asset sourcing, acquisition, deployment, and recovery across all asset classes (hardware, software, cloud) in collaboration with Procurement, Finance, Legal, and Supply Chain teams.

Demonstrate mastery of the Source-to-Pay (S2P) process, including demand planning, requisitioning, PO management, invoice reconciliation, and asset receiving, to support timely and compliant procurement cycles.

Manage supplier performance and risk through structured vendor management practices, including contract execution, SLA enforcement, and audit readiness.

Ensure robust IT logistics execution, including import / export compliance, third-party logistics coordination, customs handling, and international warehousing across APAC, EMEA, LATAM, and North America.

Define and enforce asset policies, standards, and classification structures that support clean CMDB alignment, asset lifecycle optimization, and audit traceability.

Leverage automation and analytics tools within Service Now and supporting platforms to improve data accuracy, cost transparency, and lifecycle forecasting.

Support ESG and sustainability initiatives through e-waste programs, asset reuse strategies, and responsible sourcing practices.

Implement robust controls to mitigate risk across the asset lifecycle, including license non-compliance, asset loss, over-procurement, and shadow IT.

Lead audit response efforts for software licensing, contractual obligations, and regulatory compliance.

Partner with Legal and Compliance to ensure supplier engagements and IT asset use adhere to international trade, privacy, and risk standards.

Maintain accurate asset records in alignment with internal audit, SOX, and financial reporting requirements.

Build, lead, and mentor a high-performing ITAM delivery team, fostering a culture of innovation, accountability, and continuous improvement.

Define and report on key performance indicators (KPIs) and service level agreements (SLAs) for asset management programs.

Serve as a strategic advisor to senior leaders, offering insights on ITAM trends, tooling, and operational impact on cost, risk, and user experience.

Bachelor's degree in Information Systems, Engineering, Supply Chain, or a related discipline. 15+ years of IT industry experience is acceptable in lieu of degree.

Minimum of 10 years of progressive experience in IT Asset Management, including 5+ years in leadership roles.

Proven experience with Service Now HAM / SAM best practices and implementation and a strong grasp of the Service Now platform and ecosystem.

Preferred certifications :
Service Now HAM / SAM, CSAM (Certified Software Asset Manager), CHAMP, ITIL v3 / v4, or equivalent.

Demonstrated success in selling ITAM services and managed solutions to enterprise customers.

Deep understanding of ITSM and ITAM processes, demand planning and procurement operations, logistics, and S2P in global environments.

Experience with software audit defense, vendor contract negotiation, and IT governance frameworks.

Outstanding communication, leadership, and cross-functional collaboration skills.

Strong analytical mindset, with a focus on strategic metrics, data integrity, and digital…