Sr. Epic Analyst - Radiant

Title:

Sr. Epic Analyst - Radiant

Location:

Fountain Valley, Hybrid

Department: IS Enterprise Ancillary Apps

Status:
Full Time

Shift: Day

Pay Range*: $ - $/annually

Memorial Care is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to Memorial Care's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Members of the Memorial Care Epic job family, work side by side with our end users to install the Epic software, help lead and manage workflow/software changes, and ultimately transform the way that Memorial Care provides healthcare. Memorial Care's Epic Team develops creative strategies to achieve common end goals while collaborating with our end users.

The Sr. Epic Analyst – Radiant and Lumens uses their advanced Epic knowledge in all phases of software deployment from design through implementation to post implementation problem solving. They independently provide an advanced level of operational and application build competence with their focus geared more towards complex and overall large projects. They mentor peers and provide educational/informational sessions to improve workflows, troubleshooting or system design pertaining to the overall team as well as internal implementation processes.

• Provides high-level customer service, troubleshooting, maintenance, and training materials for Epic Radiant and Lumens as necessary. Creates end user references expressing ideas clearly utilizing language and terminology that is understandable for the reader. Manages navigation of build migration paths, change control process/governance, and ticket management processes.
• Participates and sometimes leads projects by translating customer needs, meeting deliverables, establishing status reporting, including to internal leadership when required, as well as managing customer relationships and expectations.
• Initiates, facilitates, and leads meetings with end-user and internal staff members. Acts as user liaison between professional departments and Information Systems; leads others to adhere to established industry best practices, standards, and quality.
• Manages and maintains accountability for end-user satisfaction and the success of assigned tasks, proactively communicating to mitigate risks including tracking issues and providing solution-oriented escalation. Performs in depth and precise investigation and documentation of future-state operational specifications and Epic Radiant functionality.
• Applies high-level, specialized Epic Radiant capabilities to improve processes and support strategies as well as assist junior personnel. Responsible for the on-going assessment, design, validation, and development and implementation of the Epic system.
• Collaborates with operations to identify and interoperate reporting needs by end-users, department leads and internal Information Systems staff.
• Serves as a source of support and a positive role model through mentoring and training peers on build, workflow processes, testing, and implementation processes. Functions…