IT Technician

Information Technology Full Time Technical Blue Lake, CA, US

4 days ago Requisition

$20.00 To $23.00 Hourly

Blue Lake Casino & Hotel

POSITION DESCRIPTION

MANAGEMENT RETAINS THE RIGHT TO CHANGE JOB DESCRIPTION AS DEEMED NECESSARY

Department: Information Technology

Reports To: IT Manager

FLSA Status: Non-Exempt

Prepared By:IT Manager

Revised Date: July 10, 2026

Approved By:President – DO

Approved Date: July 10, 2026

The Information Technology Technician works under the direction of the Manager of Service Delivery and Systems and the Manager of Infrastructure and Cybersecurity to provide technical support to end users, training, consultation, and recommendations about future planning and development of resources.

• Answer and respond to all phone calls or e-mail to the IT Helpdesk within the standards set in the IT Department service guidelines.
• Performs preventative maintenance on all desktop computer systems.
• Performs preventative maintenance and administrative work on applications by direction of IT department management.
• Responsible for analysis, resolution, and/or recommendation for resolution of computer hardware and software problems.
• Responsible for new equipment setup or equipment upgrade as required.
• Provide individual or group training on systems as directed by IT department management.
• Maintain current and accurate inventory of technology hardware, software and resources.
• Responsible for data entry required to keep department records up to date.
• Make recommendations about purchase of technology resources.
• Research current and potential resources and services.
• Maintains compliance with IT department and other applicable internal controls, policies and procedures.
• Reports any violations of IT internal controls, policies and procedures, either internal or external of the IT Department, to IT department management.
• Maintains an accurate record of work carried out on helpdesk tickets within the software provided.
• Supports end-user mobile devices, multi-factor authentication, and account provisioning and deprovisioning in the directory and email systems.
• Assists with software updates, patching, and endpoint protection on managed devices.
• Follows IT security best practices and reports suspected security incidents promptly.
• Works any day or shift as required, which may include on-call work.
• Other duties as assigned, including work involving applications and systems within any Blue Lake Rancheria department or tribal enterprise.

Promotes the following within the department and among all Team Members:

• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all Team Members, by setting positive examples at all times.
• Maintains a professional departmental, company and community reputation.

• To provide a safe work environment for Team Members, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.
• To maintain a professional departmental, company and community reputation.
• To enforce performance standards, policies and procedures as they relate to the department.
• To maintain a consistent, regular attendance record.

This job has no supervisory responsibilities.

The IT Technician understands that the below list of knowledge and skill requirements are the minimum level of knowledge required for this position. The systems lists provided within this section is a list of major programs/systems that the company uses. No prior experience with these systems is required, but it is expected that…