Service Desk
Job in
Edison, Kern County, California, 93220, USA
Listed on 2026-11-04
Listing for:
Sunrise Systems
Full Time
position Listed on 2026-11-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Computer Repair / Support
Job Description & How to Apply Below
Title:
Service Desk
Location:
5 days a week onsite Brownsville, WI Duration: 6 month contract to hire Overview
We are seeking an entry-level IT Support Technician to join our team. This role is ideal for someone with foundational IT knowledge and a strong willingness to learn. The position starts with hands‑on hardware support and evolves into user support, troubleshooting, and service desk responsibilities.
Key Responsibilities- Perform hardware onboarding and setup for end‑user equipment (computers, peripherals, etc.)
- Image, configure, and deploy devices; troubleshoot installation or setup issues
- Process returned hardware, reimage systems, and prepare devices for reissue
- Provide technical support via phone, remote tools, and occasional in‑person assistance
- Troubleshoot common IT issues including:
- Office 365 applications
- Password resets and MFA (multi‑factor authentication)
- Mobile device support (iOS, Android)
- Printer and connectivity issues
- Support users remotely where possible; elevate to in‑person support as needed
- Respond to and resolve tickets, including:
- Printer troubleshooting across buildings
- Hardware connectivity issues (e.g., docking stations)
- End‑user application and access problems
- Gradually transition into phone‑based help desk support after initial onboarding period
Required:
- Basic understanding of IT concepts and computer hardware
- Ability to navigate a computer system and identify core components
- Strong problem‑solving skills and willingness to learn
- Good communication and customer service skills
- Exposure to Microsoft Office 365 and troubleshooting common applications
- Familiarity with Active Directory (training will be provided)
- Hands‑on or self‑taught IT experience (home lab, certifications, coursework, etc.)
- Open to entry‑level candidates with foundational IT knowledge
- Ideal for individuals who have explored IT independently or through school/training
- Not suited for candidates with zero exposure to IT concepts
- Hands‑on training provided for Active Directory and internal systems
- Initial focus on hardware onboarding and setup
- Opportunity to advance into phone‑based and remote IT support
- Exposure to a variety of systems, tools, and troubleshooting scenarios.
Jaya Balaji: | | URL:
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×