Audio Visual Technician

Overview

Delivers Audio/Visual equipment and services to all Information Technology customers. TYPICAL

WORKING CONDITIONS:

Works in various environments: casino, office, outdoors, heights, and confined spaces.

NOTE:

This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed.

• Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting.
• Available to attend to operational needs at various hours of the day.
• Delivers Audio/Visual services to customers, including setting up, testing, and operating equipment.
• Maintains daily work schedule throughout workday by monitoring adjustments to A/V equipment in customer areas and meeting rooms.
• Properly transports equipment from meeting rooms and/or event locations to dedicated storage locations with respect to time constraints and inventory control.
• Maintains an accurate record of usage of equipment and materials by customers and delivers that information to the IT Technical Services Assistant Manager.
• Uses troubleshooting techniques to diagnose Audio/Visual equipment problems; guides less experienced staff in troubleshooting techniques.
• Actively monitors the trouble ticket database (OS Tickets) to ensure that all customer requests are handled in a timely and accurate fashion; reviews requests and contacts customers to clarify requests, ensuring that all requests are handled in an efficient manner.
• Provides full range Audio/Visual support in planning, coordinating, and implementing logistics for daily meetings, conferences, board meetings, and special projects.
• Performs preventative maintenance, repairs, and inventory of all Audio-Visual equipment.
• Maintains current professional and technical knowledge by completing departmental training requirements and participating in external training opportunities.
• Knows and understands our Vision Statement, Core Values, and Department Goals, and assists the Technical Services and Telecommunication team in achieving department goals on a weekly, monthly, and annual basis.
• All other duties as assigned.

• MINIMUM QUALIFICATIONS: Excellent oral and written communication skills are required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulatory requirements.
• Ability to effectively present information and respond to questions from groups of managers, the user community, fellow staff, vendors, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to work effectively with minimal supervision.
• Must be able to manage several different tasks at once.

• REQUIRED
  
  EDUCATION:
  
  High School Diploma. Technical training certificates are desired.

• REQUIRED EXPERIENCE: Minimum of three years of experience with conference/hotel audio-visual environment.
• At least three years of commercial audio, video, and videoconferencing systems, along with general wiring, rack building, general & specific assembly, hands-on, and electronic testing skills required.
• Working technical knowledge of systems and system operations, and infrastructure.
• Must have professional customer and communication skills.

• ALTERNATIVE TO
  
  MINIMUM QUALIFICATIONS:
  
  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be able to work and communicate effectively with higher levels of management, management peers, and colleagues, technical IT staff, and front-line support staff.
• Customer Service Oriented.
• Must be capable of working effectively under pressure and time constraints.

Compensation: $23.40 hourly