Cross Dock Operations Manager

Job Title
:
Cross Dock Operations Manager
Location
:
Eastvale CA
Reports To
:
Senior Linehaul Operations Manager

The Cross Dock Operations Manager is responsible for overseeing the daily operations
of a high-volume cross-docking facility. This role ensures efficient product flow, accurate
inventory control, and maximum trailer utilization, while maintaining safety, quality, and
performance standards. The ideal candidate thrives in a fast-paced, high-pressure
environment and excels at coordinating with multiple stakeholders to achieve
operational excellence.

• FIFO Management:
  Ensure First-In, First-Out processes are followed, prioritizing movement of the oldest freight first.
• Trailer Space Optimization:
  Oversee high-quality loading practices to maximize trailer utilization and minimize damage.
• Logistics Coordination:
  Serve as the primary liaison between the cross dock and our 4th party labor provider to maintain seamless communication and service execution.
• Outbound Operations:
  Manage up to 35 outbound loads per day, ensuring on-time departures and accurate documentation.
• Inbound Processing:
  Process all inbound freight within 24 hours in accordance with established inbound SOPs, ensuring product is accurately placed into designated lanes or directly loaded into outbound trailers.
• Staff Leadership:
  Direct, train, and support warehouse staff to meet productivity and quality targets.
• Problem Resolution:
  Quickly address and resolve operational issues to maintain workflow continuity internally and external providers.
• Dispatch Coordination:
  Maintain working knowledge of local and outbound dispatch operations to support efficient scheduling and load planning.
• Safety & Compliance:
  Enforce company safety policies, OSHA regulations, DOT standards, and operational SOPs.

• Proven experience in cross dock, warehouse, or logistics management (3-5 years preferred).
• Strong understanding of freight handling, trailer loading, and material flow processes (preferably furniture).
• Excellent organizational and time-management skills.
• Effective communication and leadership abilities.
• Ability to work under pressure and adapt to changing priorities.
• Proficient in logistics software, warehouse management systems (WMS), transportation management system (TMS), and Microsoft Office Suite.

• Fast-paced cross dock facility with multiple inbound and outbound operations daily.
• Extended hours or weekend work will be required during peak periods.