Middle Mile Operations

Location: Fontana

** Job Title**:
Middle Mile Operations
** Location**:
Fontana, CA or City of Industry, CA
** Annual Salary Range**: $70,304 - $100,000 + Annual Bonus
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* Employment Type

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Full-TimeJD Logistics (US) Inc. is seeking an experienced Middle Mile Operations to lead and optimize our middle mile transportation operations. This role is responsible for managing end-to-end transportation processes across Drayage, FTL/LTL linehaul, and freight forwarding operations, overseeing a fleet of company-owned vehicles and an external carrier network.
** What You'll Do**
* ** Transportation Planning & Strategy:
** Develop and execute transportation strategies aligned with corporate objectives, business growth, and market trends for Drayage, Middle Mile (FTL/LTL), and freight operations.
* Optimize end-to-end linehaul processes including port container drayage, warehouse-to-warehouse trunk routes, cargo consolidation/sorting, and final mile coordination.
* Design and refine route networks to maximize load efficiency, minimize empty miles and container returns, and reduce per-unit transportation costs.
* Lead TMS (Transportation Management System) implementation and process digitization initiatives to enhance planning accuracy and operational visibility.
* ** Carrier & Fleet Management:
** Manage and optimize the company-owned vehicle fleet while strategically supplementing capacity through external carrier partnerships.
* Source, evaluate, and onboard qualified carriers; negotiate competitive rates and service agreements through structured RFP/RFQ processes.
* Establish and maintain carrier performance scorecards covering on-time delivery, cargo safety, cost efficiency, and compliance metrics.
* Monitor DOT/FMCSA compliance requirements for both internal fleet and contracted carriers; ensure all safety and regulatory standards are met.
* ** Operations Monitoring & Cost Control:
** Monitor real-time transportation KPIs including cost per shipment, on-time rate, load factor, profit/loss by lane, and fleet utilization.
* Build risk alert frameworks and escalation protocols to proactively identify and resolve operational anomalies (delays, capacity shortages, damage claims).
* Analyze operational data to identify cost-saving opportunities; develop and execute annual financial operating plans with clear P&L accountability.
* Prepare regular operations reports and executive dashboards; present performance insights and improvement recommendations to senior leadership.
* ** Client Service & Cross-functional Collaboration**:
Serve as the primary transportation operations contact for key accounts, managing SLA compliance, service reviews, and escalation resolution.
* Collaborate with Sales, Warehouse Operations, Customs Brokerage, and Customer Service teams to ensure seamless end-to-end supply chain execution.
* Manage complaint/claims resolution processes; drive root cause analysis and implement corrective actions to continuously improve client satisfaction.
* Support RFP response development and client presentations with operational data, capacity planning, and competitive pricing insights.
** About You
*** Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
* 5+ years of progressive experience in transportation/logistics operations, with at least 2 years in a supervisory or managerial capacity.
* Bilingual fluency in Mandarin Chinese and English (spoken and written) is required for coordination with HQ and cross-border operations.
* Demonstrated experience managing carrier relationships, rate negotiations, and RFP/RFQ processes.
* Proven ability to develop and execute annual financial/operating plans with P&L oversight.
* Proficiency with TMS platforms, Microsoft Office Suite (Excel at…