Operations Manager; Customer Onsite

Position: Operations Manager (Customer Onsite)
Location: Brisbane

"We're not in the shipping business; we're in the information business" - Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach in logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortun 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission:

We recruit, train, and retain the very best logistics and technical experts in the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

The Operations Manager is responsible for orchestrating end-to-end Order Management and

logistics supporting Order Management demands. Serving as the primary escalation point and

interface between NASA technical leads, program stakeholders, and cross-functional

operations, supply chain teams, and partner engagement teams. This role applies deep

logistics and systems deployment expertise to deliver mission-critical compute, network, and

data center infrastructure on schedule, while maintaining strict adherence to NASA operational

standards.

Responsibilities

● Oversee the end-to-end order lifecycle from requisition intake and validation to

fulfillment, staging, and site deployment across NASA centers and partner facilities in

support of the customer's journey

● Serve as the primary escalation point for NASA program managers, engineering teams,

and vendor networks regarding complex order inquiries, delays, and critical supply

bottlenecks.

● Direct, mentor, and balance the day-to-day workload of the Operations Coordinator

team, handling tiered operational questions and ensuring quality across high-volume

order pipelines.

● Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to

identify operational bottlenecks and implement process improvements.

● Review, refine, and present infrastructure demand forecasts, SLA compliance

dashboards, and order status reports to senior NASA leadership and other stakeholders

● Lead weekly customer operational syncs, pipeline reviews, and cross-functional

alignment sessions with site operations, logistics teams, and other various stakeholders

● Develop, document, and maintain Standard Operating Procedures (SOPs) for order

triage, change management, and asset tracking.

● Execute structured training and onboarding plans to scale coordinator capabilities and

ensure compliance with federal asset tracking standards.

● Assume operational leadership and decision-making authority during critical deployment

windows or when senior operations management is unavailable.

● Foster a high-reliability team culture centered on operational precision, customer

partnership, and proactive risk mitigation

Qualifications

● Bachelor's degree in supply chain management, Logistics, Operations Research,

Information Systems, or equivalent professional experience.

● 4+ years of hands-on experience in Order Management, logistics, or technical…