Regional Operations Manager

Job Title:

Regional Operations Manager

Reports To:

Director of Community Health
Department:
Pneuma Care Health & Wellness

Position Overview
- The Regional Operations Manager oversees the daily operations of Pneuma Care services in assigned counties. This role ensures high-quality delivery of ECM, Community Supports, and wellness services
by supervising frontline staff, coordinating logistics, and maintaining strong local partnerships. The
Regional Operations Manager represents Pneuma Care in county-level meetings and ensures services
are responsive to community needs.

Key Responsibilities

Operational Management

• Supervise Care Coordinators, CHWs, and local program staff.
• Oversee caseload assignments, enrollments, retention, and service delivery outcomes.
• Manage vans, scheduling, and logistics to ensure operational continuity.
• Ensure compliance with established workflows and protocols.
• Other duties as assigned

Staff Oversight and Development

• Provide coaching, support, and performance feedback to assigned staff.
• Coordinate with the Training Coordinator and Program Development Manager to ensure staff complete NEO and ongoing training requirements.
• Support recruitment and onboarding of new staff.
• Other duties as assigned

Community and Partner Engagement

• Serve as Pneuma Care’s representative at local CoC meetings, homelessness councils, and countywide collaborations.
• Cultivate relationships with local agencies, healthcare providers, and housing partners.
• Respond to community needs and feedback to improve service delivery.
• Other duties as assigned

Compliance and Reporting

• Ensure staff follow Medi-Cal, CalAIM, HIPAA, and internal compliance standards.
• Submit county-level reports and updates to the Program Development Manager and Program Director.
• Support audit readiness by maintaining accurate documentation.
• Other duties as assigned

Qualifications

• Education:
  
  Bachelor’s degree in healthcare, social services, or related field preferred.
  • We encourage applicants with equivalent, relevant experience to apply. Practical expertise, leadership ability, and community knowledge are recognized as strong qualifications in place of a degree.
• Minimum 2 years’ supervisory or management experience in community health, housing, or social services.
• Familiarity with CalAIM, ECM, or Community Supports preferred.
• Strong organizational and relationship-building skills.