Operations Manager

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$49,094.00/yr - $53,000.00/yr

Nature Bridge provides best-in-class environmental science education experiences for more than 30,000 students and their teachers each year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self‑discovery and inspiring stewardship of the planet. Through our programs, students explore the outdoors, connect with their peers, discover themselves, and develop a lasting relationship with science and the environment around them.

The Operations Manager is responsible for all pre‑trip communications with our customers, primarily school groups. They accurately and efficiently manage pre‑trip paperwork collection, communicate program logistics, and coordinate with other campus departments including Education, Facilities, and Food Service to ensure a seamless customer experience. This is a full‑time exempt position, located at our campus in Yosemite National Park (El Portal, CA) and cannot be performed remotely.

• Communicate regularly with Group Coordinators about pre‑trip paperwork requirements and program logistics.
• Conduct weekly informational phone calls with Group Coordinators.
• Track and send emails to over 200 school groups a year.
• Train new Group Coordinators on how to prepare their chaperones for a Nature Bridge experience.
• Accommodate special circumstances for individuals and/or groups, including dietary restrictions and medical limitations.
• Participate in monthly cross‑departmental meetings.

• Lead innovation and maintenance of our Customer Relationship Management (CRM) tools.
• Manage online registration, Salesforce portals, and the Program Information drive.
• Prepare weekly Site Manager, Program, and Food Service notes.
• Collaborate with other Nature Bridge campuses to revise paperwork and operational systems.
• Update and steward the Nature Bridge Yosemite webpage.

• Address risk management concerns with clients/vendors and coordinate necessary modifications with associated staff.
• Work closely with Campus and National Director of Risk Management.
• Rotate Manager On Call duties.

• Perform all other duties as assigned by supervisor.
• Occasional weekend and night work.

• $49,000-$53,000 annual salary
• Medical, dental, and vision insurance
• Option for a 403(b) retirement plan with employer match after six months
• Generous paid vacation, training days, and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA), and more
• Low‑cost, employer‑provided housing may be available to rent

• Entry level

• Full‑time

• Management and Manufacturing
• Education