Head of Operations

Key Responsibilities and Accountabilities

Management and Team Building

• Oversee all operations functions of Turquoise Mountain Afghanistan, providing strategic direction and leadership to the department.
• Serve as a country office champion and leader for promoting and instilling Turquoise Mountain’s workplace culture, behaviour, and values, ensuring inter- and intra-departmental cohesion, promoting collaboration, and ensuring timely completion of all activities.
• Line manage Security Manager, Supply Chain Coordinator, Admin & Logistics Officer, Senior Liaison Officer, and IT Manager, facilitating one-on-one support, strategic guidance, and coordination meetings. Oversee the wider Operations team including assistants, guards, kitchen staff, cleaning staff, and drivers.
• Ensure fiscal responsibility of all operational processes, procurements, and activities, including budget development, management of operational costs, and reporting.
• Attend routine meetings with the COO to provide summary updates on TM Afghanistan's operational activities, including challenges and proposed solutions.
• Oversee external coordination, liaison, and communication, particularly with government counterparts in TM Afghanistan's associated line ministries.

Safety & Security

• Lead the strategic review of TM Afghanistan's Security Management Plan in line with the current security landscape and in accordance with international standards.
• Oversee the development and implementation of security policies, practices, protocols, and SOPs, ensuring they protect the safety and security of TM staff, premises, and assets.
• Lead the development of high-quality internal tools and response management plans.
• Ensure TM adopts a proactive approach to effectively manage emergencies and incidents, ensuring structured protocols are in place.
• Ensure TM's security protocols are fully compliant with organizational and donor requirements.
• Maintain, update, and circulate as needed the TM Afghanistan Communication Phone Tree.
• Oversee coordination with IEA representatives, per agreed protocol with the Country Director. Review coordination protocols with the Country Director and Security Manager on a needs basis.
• Participate in routine meetings with the COO providing relevant updates, outlining new, emerging, anticipated, and compounded risks, and proposing mitigation strategies.

Procurement

• Review and update the TM Afghanistan Procurement Policy, ensuring it remains compliant with TM global policies, is based on best practices, and is informed by internal lessons learned.
• Review and update the procurement process authorization matrix and cash thresholds.
• Respond to audit findings and implement recommendations with the relevant team members as needed.

Market Assessment & Supplier Engagement

• Undertake market surveys for routine procurement requirements by gathering and documenting accurate information on prices, services of suppliers, and other related information.
• Establish good relationships with new vendors and suppliers.
• Maintain proactive communication, transparency, and sound working relationships with existing TM suppliers.

Procurement Administration & Delivery

• Oversee TM's framework agreements with selected preferred suppliers to ensure smooth, timely, and cost-effective supplier procurement processes.
• Oversee large and complex procurements, ensuring compliance with international best practice.
• Oversee the delivery of all procurement processes ensuring procurement plans are delivered on time.
• Ensure the execution of internal controls and procedures to deliver efficient and transparent acquisitions and promote stewardship of resources.

Fixed Assets & Inventory

• Oversee the management of TM Afghanistan fixed assets, non-fixed assets, and inventories, ensuring that they are well protected against risks (for example, fire, theft, and misuse by staff), properly recorded, and reviewed on quarterly basis.
• Liaise with central and local government authorities to ensure TM remains compliant with new rules and regulations issued by the government in relation to assets.

Administration & Logistics

• Review, consolidate, and analyse monthly team activity reports, for example, those in relation…