Operations Director Job Fields Landing California USA,Management

POSITION SUMMARY

The Operations Director is responsible for the daily onsite management of shelter operations, facilities, staff supervision, animal care, scheduling, and efficiency. This position supports and advances Sequoia Humane Society's mission by providing leadership that ensures shelter, animal care programs, and facilities operate safely, efficiently, and effectively. The Operations Director is responsible for maintaining compliance with organizational policies, regulatory requirements, and animal welfare best practices while fostering a culture of teamwork, accountability, exceptional customer service, and compassionate care.

The Operations Director provides leadership for the day-to-day operations of Sequoia Humane Society, overseeing workforce coordination, animal care operations, facility maintenance and safety. This position ensures exceptional customer service, promotes a positive, accountable, and mission-driven workplace culture, and collaborates with the Chief Executive Officer (CEO) to achieve organizational goals. The Operations Director supports the development and implementation of expanded programs, services, and facilities to meet evolving community and animal welfare needs.

PRIMARY

RESPONSIBILITIES Daily Shelter Operations:

Manage day-to-day shelter operations and facility workflow.
Apply organizational policies and protocols to promote safe, timely, and successful outcomes.
Ensure compliant and proper animal care, sanitation, feeding, enrichment, and housing standards.
Manage kennel capacity, animal flow, and efficiency.
Coordinate the intake and outcome of animals to maintain appropriate shelter capacity while balancing animal welfare, resources, and community needs.
Monitor adoption and foster performance metrics, identify barriers to placement, and work collaboratively with staff to achieve adoption and live outcome goals while maintaining high standards of animal welfare and customer service.
Address organizational concerns to the CEO.

Facilities Management:

Oversee facility maintenance, cleanliness, safety, security, and vendor services.
Monitor facility-related expenses and recommend maintenance and capital improvement priorities.
Ensure compliance with applicable health, safety, regulatory, and workplace requirements.

Staff Leadership

Supervise all staff and volunteers.
Monitor staffing efficiency, attendance, and performance.
Participate in employee recruitment, onboarding, training, coaching, and evaluations.
Support employee development and foster a positive team culture.

Animal Care Coordination:

Oversee animal care operations, medical workflow coordination, and treatment tracking.
Coordinate with veterinary partners and transfer organizations.
Monitor animal behavior, housing needs, enrichment standards, and quality of care.
Perform ongoing quality assurance to ensure proper documentation, recordkeeping, and data accuracy.
Support adoption readiness and placement goals.

Operational

Maintain supply records and manage inventory.

Administration:

Maintain supply records and manage inventory.
Create and manage staff schedules.
Ensure compliance with shelter policies, procedures, and safety protocols.

Customer Service and Public Interaction:

Represent the organization positively onsite and within the community.
Compassionately facilitate adoptions and foster placements.
Positively engage and retain volunteers.
Oversee public events and community outreach activities.
Address and resolve community concerns professionally and efficiently.

REQUIRED QUALIFICATIONS

Minimum of three years of management and leadership experience
Strong organizational, operational planning, and project management skills
Proven ability to prioritize competing demands, and manage time effectively
Experience with staff scheduling, workforce coordination, performance management, and evaluations
Strong critical thinking, problem assessment, decision-making, and conflict resolution skills
Ability to work collaboratively with staff, volunteers, leadership, veterinary partners, community stakeholders, and the public.
Excellent written, verbal, and interpersonal communication skills
Commitment to exceptional customer service and positive public engagement
Ability to maintain accurate records, documentation, and compliance standards
Proficiency with current technology such as Google Workspace, and ability to master new platforms
Physical ability to safely lift up to 50lbs, to handle and restrain animals, and to move operational supplies.
Valid California driver's…