Revenue Operations Manager

Under administrative direction, manages, plans, directs, supervises, and coordinates the activities and operations of the Revenue Division including management of business licensing, utility billing, revenue collection of various fees and taxes, passport processing, dog licensing, and citywide cashiering functions. Monitors and analyzes revenue sources of the City, prepares and reviews various revenue estimates, and provides professional staff assistance to the Deputy Finance Officer in a variety of related assignments, including oversight of compliance, internal controls, and revenue-related customer service operations.

Position Snapshot/A Day in the Life:
The Revenue Operations Manager oversees the City’s day-to-day revenue operations, including utility billing, cashiering, business licensing, revenue collections, passport services, and other customer-facing functions. A typical day may include supervising and supporting staff, reviewing reconciliations and billing activity, resolving escalated customer or operational issues, monitoring deadlines and internal controls, coordinating with other City departments and outside agencies, and advancing projects that improve revenue processes and service delivery.

This position requires the processing of U.S. Passport applications which will require the incumbent to be a U.S. Citizen, 18 years of age or older, and other qualifications outlined in CFR, Title 22, Section 51.22.

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

• Assumes management responsibility for utility billing, cashiering, tax collection, treasury reporting, and other revenue services and activities; audits and evaluates all money transactions taken in by cashiers ensuring accuracy and transparency in accounting and ledger maintenance.
• Recommends and implements goals, objectives, and practices for providing effective and efficient revenue collection, cash management, and customer service operations.
• Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends, within Departmental policy, appropriate service, and staffing levels; coordinates and administers policies and procedures.
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies.
• Plans, directs, coordinates, and reviews the work plan for cashiering, cash management, utility billing, business licensing, revenue tracking, and analysis, revenue collections, and various tax programs.
• Oversees the preparation of lien notices and letters regarding delinquencies on various utility or other receivable accounts.
• Meets with staff to identify and resolve problems; assigns work activities, projects, and programs; monitors workflow; and reviews and evaluates work products, methods, and procedures.
• Manages and participates in the development and administration of the annual divisional budget.
• Supervises, audits, and institutes cash controls for division staff.
• Participates in special projects including research of new programs and services, budget analysis and preparation, and feasibility analyses.
• Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to revenue programs, policies, and procedures as appropriate.
• Analyzes problems, identify alternative solutions, projects consequences of proposed actions, and implements recommendations in support of Finance Department goals; researches, analyzes,…