RMA Coordinator

Nextek, A Company of Kontron, is a niche market, technology-driven Electronics Manufacturing Services (EMS) company, founded in 1995. We offer precision electronic assembly and engineering services to customers with needs-driven, non-commodity products. We partner with companies who have unique product needs and who seek a high level of reliability, commitment, and professional service from their manufacturing partners.

The RMA Coordinator is responsible for all aspects of the RMA administration to include:

• Issuing the RMA Sales order (describing the scope of work)
• Corresponding / Communicating with the Customer as required
• Scanning inbound product / verification of work order #’s rec’d
• Issuing Receipt Purchase Order number records
• Generating receipt files for product receipts.
• Generating RMA work packet / maintaining completed RMA files.
• Verification of Factory Logix readiness for work order launch
• Creating inbound scans for non-serialized product
• Releasing the RMA product into Factory Logix data base.
• On going / real-time status of the RMA backlog / shipment plans
• Work Order Release and cost collection, and updates to Sales Orders
• Reconciliation of Epicor and Factory Logix data base as it relates to RMA’s
• Final Work Order cost collection as it relates to Non-Warranty product
• Manage the shutdown / phase out of the old RMA database
• Manage the startup process for Epicor RMA database
• Report Weekly RMA trends.
• Coordinate Debit and/or replacement product with CSR’s, PMs, or Finance as req’d by the product classification.
• We work in conjunction with RMA production specialist and all support functions.
• RMA Coordinator will operate in compliance to guidelines in procedure CS-0004

• RMA Coordinator will work with Factory Logix data base as it relates to regular production.
• Duties will include scrap assignments and periodic reconciliation of Epicor to Factory Logix work order balances.
• Responsible for tracking and recording daily SMT production rates in support of the Master Scheduler.

• Responsible for all LAB and Misc related Sales Order Management.
• Responsible for coordinating quotes for work
• Initiating related invoicing and program completion
• Maintaining accurate Sales Order Backlog as it relates to LAB/Misc orders.
• Maintain LAB/MISC order files
• Corresponding / Communicating with the Customer as required
• Responsible for coordinating aged receivables with/for associated sales orders

This position will report to the Sr. Director of Quality

Benefits
Medical/Dental/Vision insurance
Life Insurance
Short/Long term disability
Critical Illness Insurance
Accident Insurance
Paid Time Off
10 Paid Holidays
401k Match
Employee Assistance Plan (EAP)
Educational Reimbursement

EEO

Employer:

Nextek, Inc. is committed to being an Equal Opportunity Employer. All employment decisions are made without considering race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic information, military/veteran status, or any other characteristic protected by law.