Patient Service Rep - Tower Infusion Center; Tarzana

Patient Service Rep - Tower Infusion Center (Tarzana)

The Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through intake of calls and ability to navigate services throughout Cedars Sinai Medical Network. This position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information.

• Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
• Greets patients and assists with resolving patient issues or raising patient issues.
• Check‑in and out patients, collect co‑payments, give receipts, reconcile payments, and verify that patient demographic and insurance data are accurate in CS‑Link.
• Schedules appointments, completes patient registration, collects patient payments, and provides a high standard of patient service.
• Assists with the management of physician schedules and finds opportunities for improvement. Handles patient/provider correspondence as instructed.
• Processes and tracks referrals and authorizations for various insurance types.
• Manages patient care flow and assists with monitoring CS‑Link message pools and standard work.
• Monitors and assesses own workflow to find opportunities for improvement.
• Explains policies, procedures, or services to patients using administrative knowledge.
• Participates in daily huddles and staff meetings.
• Promotes and practices infection prevention standards and all department policies and procedures.

Education:

High school diploma or GED preferred.

Experience:

Two (2) years of experience working as a Patient Service Rep in an outpatient medical office setting preferred.

Cedars‑Sinai is a leader in providing high‑quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars‑Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars‑Sinai is known for its national leadership in transforming healthcare for the benefit of patients.

Cedars‑Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars‑Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.

With a growing number of primary urgent and specialty care locations across Southern California, Cedars‑Sinai’s medical network serves people near where they live. Delivering coordinated, compassionate healthcare, you can join our network of clinicians and physicians to improve the carepeople throughout Los Angeles and beyond.

Base Pay: $21.29 - $33.00