Computer Support Technician Clinic​/Ambulatory

Computer Support Technician – Clinic / Ambulatory

NTT DATA North America is seeking a skilled Computer Support Technician to join our on‑site IT team at a hospital in Tarzana, California.

Location: Tarzana, CA

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Position Overview: This role is responsible for supporting, repairing, replacing, and relocating computers and peripherals throughout the facility. While healthcare experience is a plus, it is not required. The ideal candidate has strong technical expertise, excellent communication skills, and a commitment to service excellence.

• Provide hands‑on support for desktop computers, laptops, printers, and other peripherals.
• Diagnose and resolve hardware and software issues in a timely and professional manner.
• Install, configure, and upgrade operating systems and applications.
• Relocate and set up IT equipment for staff moves and department changes.
• Use Service Now to manage and document support tickets and work performed.
• Collaborate with clinical and administrative staff to minimize disruption to patient care.
• Escalate complex issues to higher‑level support teams when necessary.
• Ensure compliance with hospital IT policies, including data security and privacy standards.
• Support mobile devices and hospital‑specific applications.
• Assist with onboarding and off‑boarding of hospital staff from an IT perspective.
• Participate in routine maintenance, patching, and updates of systems.
• Provide excellent customer service and maintain a professional demeanor in all interactions.

• Minimum of 5 years of experience in a technical support role.

• Experience working in a healthcare or hospital environment (preferred but not required).
• Familiarity with Service Now or similar ITSM tools.
• Strong troubleshooting and problem‑solving skills.
• Excellent verbal and written communication abilities.
• Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Strong customer service orientation and attention to detail.

• CompTIA A+
• CompTIA Network+
• Microsoft Certified:
  Modern Desktop Administrator Associate
• Apple Certified Support Professional (ACSP)
• ITIL Foundation Certification

• High school diploma or equivalent required; associate degree or technical training in IT preferred.

Pay Range: $32.43 /hr – $34.61 /hr. This position may also be eligible for incentive compensation based on individual and/or company performance.

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation, with expertise in AI, cloud, security, and connectivity.

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Information Technology. Industries: IT Services and IT Consulting.