Client Success Manager; Enterprise; CSM III

Job Details

Position Type:
Full Time

Education Level: Not Specified

Salary Range: $ - $ Salary/year

Travel Percentage:
Up to 50%

Job Shift: Any

Job Category:
Customer Service

Company:
Coreforce

Location:

Remote

Job Type: Full-time

Compensation:
Compensation will be competitive and aligned with experience.

Coreforce partners with law enforcement, fire, EMS, and public-sector agencies to deliver mission-critical technology that enhances safety, accountability, and operational effectiveness. Our solutions support agencies across the country in high-visibility, high-impact environments where performance and reliability matter.

We are seeking a Client Success Manager III (CSM III) to own Coreforce’s largest, most complex, and strategically important enterprise public-safety relationships.

Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

The CSM III serves as a strategic advisor, executive liaison, and primary Client Success owner for Coreforce’s highest-value enterprise clients.

This role owns the post-implementation success strategy for primarily Tier 0 and Tier 1, with select strategic Tier 2 public-safety agencies - driving adoption, retention, expansion, executive alignment, and long-term partnership value across complex, multi-site, mission-critical deployments.

The CSM III operates with a high degree of autonomy and influence, translating client priorities into coordinated action across Coreforce while leading through complex business, product, support, and operational challenges. This is an executive-facing role requiring consultative leadership, strong commercial acumen, and the ability to shape strategy across both the client relationship and internal organization.

• 15 PTO days + floating holiday.
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
• Annual bonus.
• Tuition reimbursement.
• Career growth in a fast-growing, mission-driven company.
• Collaborative, purpose-driven culture.

• Own Strategic Enterprise Relationships

  Serve as the primary strategic Client Success owner for primarily Tier 0 and Tier 1, with select strategic Tier 2 enterprise public-safety agencies.

  Build trusted relationships with Chiefs, Sheriffs, CIOs, command staff, procurement leaders, and other executive stakeholders.

  Develop and maintain strategic account plans that align client priorities, operational goals, renewal strategy, risk, adoption, and growth opportunities.

  Act as the senior point of accountability and Voice of the Customer across Client Success, Sales, Product, Support, Engineering, and Executive Leadership.

• Drive Enterprise Adoption & Strategic Value

  Lead Executive Business Reviews, strategic planning sessions, and senior stakeholder engagements.

  Translate product capabilities, roadmap direction, and service performance into measurable operational outcomes and long-term value.

  Identify adoption gaps, changing agency priorities, and enterprise-wide opportunities that may impact partnership health or future strategy.

  Align client priorities with Coreforce product and organizational strategy while setting clear expectations regarding capabilities, timelines, and outcomes.

• Own Retention, Forecasting & Expansion Strategy

  Own renewal strategy, forecasting, and executive alignment for assigned accounts well in advance of contract milestones.

  Develop strategies to protect ARR, secure multi-year renewals, and strengthen long-term client commitment.

  Identify and advance expansion and cross-sell opportunities based on…