Guest Services Representative

## GUEST SERVICES REPRESENTATIVE Apply:
Coarsegold, CA:
Full time:
Posted Today:
REQ-To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!
Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.
Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
*
* Job Description:

*
* SUMMARY:

Responsible for promoting the success of the Rewards Club by assisting guest through the membership process and explaining the benefits of membership. Provide excellent customer service with knowledge of promotions, events, hotel, and the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Interacts effectively with the public and Team Members. Performs excellent customer service at all time.

Promotes the Rewards Club by assisting guest through the membership process.

Maintains a working knowledge of guest services in order to provide smooth, courteous and efficient service to guest.

Maintains a working knowledge of the property as well as current and upcoming events in order to advise guests and fellow Team Members whenever possible.

Assists Shift Managers, Casino Hosts and other Marketing personnel as needed with Rewards Club related matters.

Facilitates the flow of information by attending scheduled meetings.

Resolves minor guest’s conflicts which are related to guest services.

Routinely inspects stock of Rewards Club printed material and earned rewards and restocks as needed.

Greets busses/groups/conventions.

Distributes entry forms, redeems voucher/coupons, and issues earned rewards

Assists at concerts, special events, promotions and off property events as needed.

Maintains a consistent and regular attendance record.

Performs any reasonable request made by management.

PERFORMANCE REQUIREMENTS To perform this job successfully, an individual must be able to satisfactorily:

Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests.

Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures.

Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.

Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity.

Demonstrate a desire to succeed and willingness to help others succeed.

Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.

Serve as contributing Team Member of CGRC enhancing operations in all its business endeavors.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the…