Customer Service Worker-Usher​/Backstage; Continuous

Customer Service Worker-Usher/Backstage (Continuous)

Job no: 560142
Work type: Staff
Location: Northridge
Categories: Excluded, Temporary, Part Time, Theatre Arts, On-site (work in-person at business location)

Major Duties

Under the general supervision of the House Manager, the Customer Service Worker (CSW) provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall.

• Refers matters as required to team supervisor and works across various customer service teams, including Audience Services, Artists Entrance, and/or Production Hospitality.
• Performs customer service duties including scanning or tearing of tickets and distributing programs, and assists patrons with finding their seats and late seating.
• Assists with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre.
• Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
• Catering or food service experience is a plus.

Knowledge, Skills, & Abilities

• Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus.
• Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others.
• Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times.
• Ability to work in a fast-paced environment both independently as well as part of a team, under the pressure of time deadlines.
• Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work.
• Classification: 0101 / Helper/Aid / 0
• The anticipated HIRING RATE is $16.90 per hour. The salary range for this classification is: $16.90 - $25.36 per hour.
• HOURS:
  
  Intermittent, on-call; hours and schedule vary. May include evenings and weekends.
• This is a Temporary position; end date to be determined.

General Information

• This position is sensitive as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
• Education Code 89521 Requirements:
  Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a…