Front Desk Agent

Do you enjoy bringing smiles to others’ faces? Do you navigate customer service industries with ease and enjoy the accomplishment of helping people live their best lives? If so, we have an exciting opportunity to play an integral role as a Front Desk Guest Services Agent at a luxurious and established wellness brand, creating lasting transformative memories for our guests.

We are looking for personable, caring, and empathetic Front Desk Agents who are interested in career development and advancement. Well-spoken and caretakers of everyone around them, the ideal candidates pride themselves on being stewards of elevated and excellent customer service to guests. We open doors, offer ways to help our guests prioritize regular self-care, and simply go above and beyond to transform their days.

As the first point of interaction with our guests, you are the face of the Burke Williams brand – a cornerstone of the guests’ first and last impressions. The right candidate s will take pride in this noble task and rise to the challenge of making each guest’s visit better than their last.

Now Offering a Signing Bonus*

Key Responsibilities

• Welcome guests to Burke Williams, confirming appointments and completing the check-in process
• Engage guests through facility tours, highlighting our luxurious amenities and unique special touches throughout the spa
• Proactively identify special occasion guests and partner with your team to craft uniquely memorable experiences just for them
• Offer membership programs, gift card specials, and retail items to help your guests enhance their wellness journeys
• Provide customized recommendations for services, enhancements, and therapists that are tailored to each guest’s individual needs
• Build relationships with your spa’s unique clientele, encouraging them to deepen their relationship with Burke Williams
• Represent the full suite of products and services, articulating the differences between each to your guests and helping them choose their best options (don’t worry, we’ll teach you!)
• Act as a key liaison between the front-of-house, back-of-house, management, and everyone in between

Key Skills and Attributes

• Tech-savvy, ability to learn new software programs
• Communicates early and often, informing all the relevant parties of important information
• Confidence in scheduling appointments and managing point-of-sale, handling credit card and cash transactions
• A team player with a willingness to help out anywhere needed beyond the front desk
• A steward of our brand, ensuring brand standards are met everywhere throughout the spa
• Ability to stand and lift to support cleaning and organizing retail and front desk areas

Our Culture
Burke Williams is a family-owned company and we consider each employee a member of our family as well. We pride ourselves on promoting from within – the average manager has been with us for an average of 9 years! Many of our senior leadership started in positions such as Front Desk, Estheticians, and Massage Therapists, so when we say we promote growth and development, we stand by it!

Our mission is, “We exist to transform your day” and we are honored to bring that to life for our employees as well as our guests.

Compensation and Perks

• $20/hour
• Competitive compensation plus commission, bonuses, and incentives
• World-class wellness program including complimentary massages and chiropractic care
• Generous employee discount on H2V, our proprietary skincare line
• Medical, dental, and vision benefits, plus a 401K retirement plan
• Stress-free shift coverage and flexible scheduling plus vacation and sick days
• Advancement through development coaching, training, and the opportunity for annual raises and career growth

Safety Standards
Your health and safety have always come first with our standard…