Residuals Processing Coordinator
Listed on 2026-10-08
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Customer Service/HelpDesk
Office Administrator/ Coordinator, HelpDesk/Support, Clerical
About Us At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools.
The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way.
#One Cast One Crew Overview The Residuals Processing Coordinator is responsible for sorting, shipping, and supporting the processing of residual checks to various guild(s).
Core Responsibilities- Timely sorting of residuals checks, invoices, and packaging to the appropriate guild(s)
- Maintain tracking log for all outgoing checks and incoming delivery slips.
- Assist with residual adjustments and data entry of residual setups
- Answering talent calls and emails, processing stop reissues, pay histories, beneficiaries, and researching payments
- Printing of residual invoices and matching to residual checks.
- Log and package checks to send with driver for guild delivery.
- Log and scan all incoming delivery slips for guild verification.
- Other duties as assigned.
- Tech-savvy – must be skilled at learning and adapting to new systems and software applications (e.g. must be proficient in Microsoft Office including Word, and Outlook, with excellent Excel skills).
- Must be able to communicate effectively - including active listening, written and oral comprehension - with all levels of staff, management, and clients as needed.
- Must be able to handle a high volume of work with high accuracy.
- Must be able to work under pressure and multi-task effectively to meet firm deadlines.
- Highly detail-oriented with the ability to interpret and/or handle confidential information.
- Highly organized – documentation, filing, logging, and maintaining a clean work area.
- Great with numbers - comprehensive mathematical knowledge and abilities required.
- Eager and willing to learn new job functions.
- Ability to work overtime as needed.
- Previous experience in client-facing or customer service a plus.
- Previous entertainment residuals, royalties, payroll or accounting experience a major plus.
- Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time.
- Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.
We take care of our people. When you join Cast & Crew, you're backed by a benefits package built around what matters most.
From comprehensive medical, dental, and vision coverage, to a 401(k) match, generous PTO, paid parental leave, health and wellness programs, tuition reimbursement, and employee discounts.
We’re committed to helping you thrive, professionally, and personally. Benefits are subject to eligibility requirements.
Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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