Failure Investigation Technician

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.

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Entry-level position that provides technical and process assistance to Sr. Technicians for the evaluation of returned product within an FDA regulated environment. Provides technical knowledge on the electrical and mechanical characteristics of systems and/or integrated circuits, components, sub-components and systems to determine the cause of failure, including the verification of analog and digital performance. Follows methods, processes, procedures and equipment operating procedures to assist the failure investigation process.

Failure Investigation Technicians are also responsible for:

• Performs the failure investigations of returned insulin pumps and disposable devices; documents findings and provides data used for trending.
• Conducts verification testing of returned medical devices to approved protocols.
• Reviews product manufacturing history, including rest results, in support of identifying lot to lot correlations for root cause.
• Investigates component level failure analysis to determine performance and failure modes.
• Interprets of electrical schematics in support of troubleshooting of electromechanical devices.
• Reviews failure analysis reports, and recommends corrective actions to the Quality organization.
• Maintains investigation process and analyzes problem logs/trends to identify issues to Failure Investigation Management.
• Confirms completion of required training plan before assuming job responsibilities.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.
• Other responsibilities as assigned.

Onsite:
This position is fully onsite and open to candidates located in San Diego, California. Equipment for the role will be provided and training will occur onsite.

Schedule:

This position will work Monday - Friday from 7:00 AM - 4:00 PM PST.

Knowledge, Skills, and

Experience:

Basic knowledge of the electrical and mechanical theories Ability to express technically complicated ideas and explain them to others. Able to effectively share information regarding issues in written or verbal form Skilled at participating in team cooperation and a commitment to team success. Proficient with Microsoft Office and Internet. Basic knowledge of electrical and mechanical test equipment Familiar with personal protective equipment (PPE) for protecting against blood borne and other bio-hazardous pathogens.

Minimum Education:

High School Diploma or equivalent required. Associate Degree in Electronics Technology, Engineering Technology, Mechanical Technology, or a related technical discipline preferred. Equivalent combination of education, technical training, and relevant work experience will be considered.

Minimum Experience:

1 years’ experience in a technical role preferably in a…