Lobby Ambassador - JW Marriott Anaheim Resort

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit  and follow us on Linked In.

Compensation:
Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $23 hour.

• Employees are eligible to enroll in medical insurance
• dental insurance
• vision insurance
• accident insurance
• critical illness insurance
• hospital indemnity insurance
• telemedicine benefits
• basic life and AD&D insurance
• short-term and long-term disability
• company’s 401k retirement savings plan

• Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to a specific plan or program terms.

The Lobby Ambassador is responsible for welcoming and greeting hotel guests and patrons to the hotel in a friendly, efficient, and courteous manner. This role collaborates directly with the front office to ensure an engaging and hospitable environment for all hotel guests and visitors. The work schedule for this position varies based on business needs and includes evenings, weekends, and holidays.

• Maintain a professional, welcoming presence at hotel entrance and public areas ensuring high-level customer service. 65%
• Monitor and report maintenance or safety concerns in public areas. 5%
• Perform additional duties as assigned by management. 10%
• Assist the front desk with line management. 20%

• High School diploma or general education degree (GED) preferred.

• N/A

• Hospitality experience and/or customer/guest service experience preferred.
• Related guest service experience and/or training;
  Or an equivalent combination of education and experience.

• Strong understanding of customer service principles and best practices in the hospitality industry.
• Ability to read and write standard English.
• Excellent multitasking and prioritization skills.
• Ability to remain calm and professional in high-pressure situations.
• Experience handling and de-escalating guest concerns effectively.
• Ability to work independently with minimal supervision.
• Proficiency in basic computer operations and hotel management software.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests, staff and VIP clients.

• Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient…