Guest Ambassador

Job Req

Job Type: Full-time

Work Category:
Onsite,

Application Close Date: 10/13/2026

Sponsorship:
Not Available

Compensation: $21.92 - $29.62

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We're a family-owned company with a 90+ year legacy, that's consistently recognized as a Glassdoor 'Best Places to Work.' GALLO's sustainably driven, luxury wine portfolio includes iconic brands like Rombauer Vineyards, Pahlmeyer, Orin Swift Cellars, Louis M. Martini, J Vineyards & Winery, and Maze Row Wine Merchant (U.S. importer and exporter of fine wines). You can find our complete portfolio here.

View our Corporate Values and Mission Statement here.

As a Guest Ambassador, you'll create memorable first impressions and deliver exceptional hospitality experiences for every guest who visits our winery. Serving as the primary point of contact for reservations, walk-in visitors, and special events, you'll welcome guests with professionalism, warmth, and enthusiasm while helping curate experiences tailored to their interests and needs.

In this highly interactive role, you'll manage guest reservations, coordinate seating, support special requests, provide winery and local area information, and help create seamless experiences from arrival through departure. You'll collaborate closely with hospitality and retail teams to ensure guest needs are anticipated and exceeded while maintaining smooth daily operations.

You'll also support retail and tasting room activities by assisting with merchandise and wine displays, maintaining guest-facing spaces, processing transactions, and ensuring the property is welcoming and well-prepared. This dynamic position is ideal for someone who enjoys engaging with people, thrives in a fast-paced environment, and takes pride in creating exceptional guest experiences while contributing to a collaborative and team-oriented culture.

Founded in 1980 by Koerner and Joan Rombauer, Rombauer Vineyards has been producing acclaimed wines from Napa Valley, Sonoma County, the Sierra Foothills, and the Santa Lucia Highlands ever since. Our winery is known for its high-quality wines, exceptional vineyard sites, family-style hospitality, and commitment to sharing the Joy of Wine with the world.

• High school diploma or State-issued equivalency certificate plus 1 year of hospitality, customer service or event support experience.
• Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
• Skilled in writing simple correspondence.
• Skilled in adding, subtracting, multiplying and dividing using whole numbers.
• Skilled in carrying-out simple instructions furnished in written, oral, or diagram form.
• Required to be at least 21 years of age or older.
• Required to work holidays, evenings and weekend's (Saturday and Sunday) at various hours. Work schedule subject to change based on needs of the business.
• Experience in a team-oriented environment.
• Skilled in conflict resolution.
• Lift and move up to 45 lbs.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

• Associates degree; OR High school diploma or State-issued equivalency certificate plus 2 years of hospitality, customer service or event support experience reflecting increasing levels of responsibility.
• Experience in wine industry.
• Experience in Point of Sale (Commerce 7 and Tock) systems.
• Skilled in the use of MS Outlook and MS Excel at a basic level. Excellent communication, customer service and organizational skills, especially attention to detail. Experience writing routine reports and correspondence.

To view the full job description, please .

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

• The Company does not sponsor for employment-based…