Senior Manager, Revenue Operations

As Senior Manager, Revenue Operations, you own the systems, data, and process that power our go-to-market engine end to end:
Hub Spot and the wider GTM stack, the reporting and forecasting leadership plans around, the deal desk, and the pipeline process that keeps it all clean.

• This is a senior individual-contributor role, a builder with the judgment of a leader. You will partner with our Heads of Sales, Marketing, and Finance, translate their priorities into one coherent operation, and do the hands-on work yourself, from the CRM field to the leadership dashboard. To keep the role focused, it does not own sales compensation design, quota setting, or territory design;
  
  those sit with other teams today.

You will have meaningful ownership from the start and the trust to form a point of view, push back with data, and move the work forward.

What you'll do

• GTM Systems & CRM (Hub Spot)
• Own Hub Spot administration end to end: fields, pipelines, workflows, permissions, and user management.
• Own the customer lifecycle in the CRM, from net-new lead through renewal and upsell, and maintain data quality and completeness across leads, contacts, companies, deals, and other core objects.
• Manage integrations and data flow between Hub Spot and the rest of the GTM stack.
• Own the broader tech stack, including sequencing tools, dialers, call recording, and other platforms across marketing, sales, and CS, and lead evaluations, purchases, and deprecations of GTM tooling.
• Reporting, Forecasting & GTM Analytics
• Build a single source of truth for top-level KPIs and full-funnel reporting, and maintain dashboards leadership can self-serve.
• Own recurring revenue and pipeline reporting for leadership meetings, including the analysis and insight, not just the data pull.
• Own the forecast process and cadence across GTM teams, deliver one consolidated forecast to Finance on a fixed calendar, and track forecast accuracy over time.
• Support quarterly planning: build pipeline-coverage and metrics targets by segment and channel, worked back from the company revenue plan so GTM targets and the financial plan align.
• Pipeline, Process & Deal Desk
• Design and maintain sales stages and exit criteria, building on work already underway, and own pipeline hygiene: stale deals, missing data, and process adherence.
• Run the deal desk as the first point of contact for reps on pricing, discounts, and non-standard terms, enforcing the approval thresholds Finance sets.
• Flag revenue-recognition implications before deals close, own a clean handoff from closed-won to billing, and route contracts with Finance and Legal.
• Enablement, Automation & Documentation
• Design the tech stack to be self-serve and scalable, with automation and templates as the default, and build foundational GTM system projects such as lead scoring, routing, and lifecycle automation.
• Create and maintain comprehensive documentation and training for the systems you own.
• Communicate the GTM systems roadmap and project status to the wider team for transparency and prioritization.
• Stay current on new features and technology, especially AI, and make recommendations to the team.

Qualifications

• 6+ years in Rev Ops, Marketing Ops, or Sales Ops at a B2B SaaS company.
• Deep, hands-on Hub Spot administration across the full platform, not specialized in a single area such as marketing. You have seen it all, and prior sole-admin experience is a strong plus.
• A track record of cleaning, building, and scaling Hub Spot to meet a growing business’s needs.
• Working knowledge of B2B SaaS KPIs and the purchase, quoting, and contracting process.
• Direct, data-driven communication, and genuine comfort pushing back on leadership.
• Transparency and accountability in your status updates and on the current state of the systems.
• Exper…