Sr. ServiceNow Solution Architect

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Company:
Siemens Medical Solutions USA, Inc.

Location:

221 Gregson Dr, Cary NC 27511

Position Title:

Senior Service Now Solution Architect Salary: $170,000- $192,730 per year

Hours:

Monday – Friday, 8:00 am to 5:00 pm, 40 Hours/Week

• Act as Senior technical authority in a large-scale Service Now Field Service Management (FSM) implementation for a Healthcare company.
• Design technical solutions by translating business requirements within complex business contexts into best in class - performant, scalable, resilient
  - Service Now technical designs.
• Contribute to influencing change of business processes that can be optimized for better end-resulting technical designs.
• Mentor as needed other solution architects and developers within the team.
• Connect generic design inputs from product vendors (e.g. Service Now) and service partners (e Service Now implementation partners) within the company’s business context and industry regulatory constraints.
• Orchestrate pragmatic and balanced technical decisions in such complex environments.
• Have a “customer” attitude regarding implementing Service Now.
• Build such products that you would happily own for many years to come.
• Create design standards for a hybrid implementation team (internal and external, local/regional and near/offshore).
• Design architectural governance processes to ensure design standards adoption.
• Stay up to date with the ever-evolving Service Now platform products with a heavy focus on core platform functionalities and Field Service Management.

Hybrid work permitted.

• The position requires a Bachelor’s degree or foreign equivalent in Informatics, Information Technology, Geographic Information System, or a related field and Seven (7) years of experience in the job offered or an acceptable alternate occupation.
• Position requires the following: 7 years’ experience implementing Service Now with at least 2 large customers;
  Experience with high volume of transactional data, high master data volume multi-instance architecture, multiple capabilities (products) enabled, and a large amount of integrations.
• 2 years’ experience implementing FSM@Service Now;
  Solid understanding of and experience with dispatching business processes;
  Strong technical acumen of Service Now platform design and concepts;
  Service Now Certified System Administrator (CSA);
  Service Now Certified Application Developer (CAD);
  Service Now Certified Implementation Specialist
  - Field Service Management (CIS-FSM);
  Service Now Certified Technical Architect (CTA);
  Experience working in (large) geographically distributed teams;
  Requires the ability to navigate timezone and cultural differences to ensure efficient delivery;
  
  Strong technical acumen of Service Now platform design and concepts.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are…