System Administrator

System Administrator

About PSPSync

PSPSync Limited is a dynamic and growing provider of Patient Support Program (PSP) services, delivering innovative, technology-enabled solutions that simplify access to therapies for patients across Canada. We partner closely with healthcare providers, pharmacies, and pharmaceutical manufacturers to deliver patient-centric programs that improve outcomes while maintaining the highest standards of privacy, security, and compliance.

Position Summary

The System Administrator is responsible for supporting the administration, security, configuration, and ongoing maintenance of the organization's core Microsoft technology environment. This role contributes to the administration of the Microsoft 365 tenant, Microsoft Entra  platform, and Microsoft Intune endpoint management environment, helping ensure reliable, secure, and efficient technology services across the organization.

The System Administrator supports a distributed workforce that includes patient support program staff, field nurses, reimbursement specialists, and corporate employees. The role provides technical support, manages user identities and devices, assists with system configuration and security controls, troubleshoots technical issues, and contributes to technology projects and continuous improvement initiatives.

Working closely with internal stakeholders, vendors, and other members of the technology team, the System Administrator helps maintain a secure and scalable technology environment that supports business operations and the delivery of patient support programs.

• Support the administration, configuration, and maintenance of the Microsoft 365 environment.
• Manage user accounts, licensing, groups, permissions, and access across Microsoft 365 services.
• Support Microsoft Exchange Online, Teams, SharePoint, One Drive, and other Microsoft 365 applications.
• Troubleshoot Microsoft 365 access, configuration, synchronization, and application issues.
• Monitor service health and assist with resolving Microsoft 365 incidents and disruptions.
• Support implementation and maintenance of Microsoft 365 security and compliance configurations.

• Administer user identities and access through Microsoft Entra .
• Manage user provisioning, deprovisioning, group memberships, roles, and access permissions.
• Support multi-factor authentication (MFA), Conditional Access, Single Sign-On (SSO), and other identity security controls.
• Assist with identity lifecycle processes associated with employee onboarding, transfers, role changes, and offboarding.
• Perform regular access reviews and assist with maintaining appropriate role-based access controls.
• Investigate and resolve authentication and account access issues.

• Administer corporate endpoints using Microsoft Intune.
• Support device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security controls.
• Configure and maintain Windows devices and other supported corporate endpoints.
• Monitor device health, compliance, encryption, patching, and security status.
• Troubleshoot endpoint, application, connectivity, and device-management issues.
• Support remote deployment, configuration, maintenance, and secure removal of corporate devices.

• Provide technical support and escalation assistance for employees across a distributed workforce.
• Diagnose and resolve hardware, software, account, connectivity, application, and access-related issues.
• Support technology requirements for contact centre agents, field-based employees, reimbursement teams, and corporate functions.
• Coordinate with technology vendors and service providers to resolve incidents and technical issues.
• Document incidents, resolutions, configurations, and recurring technical issues.
• Participate in incident response and root-cause analysis where required.

• Assist with implementing and maintaining organizational cybersecurity standards and controls.
• Monitor and respond to security alerts, suspicious account activity, device compliance issues, and access concerns.
• Support endpoint protection, encryption, authentication, access management, and security configuration requirements.
• Assist with vulnerability remediation, software updates, patch management, and security improvements.
• Support technology-related audits, assessments, and compliance activities.
• Follow organizational requirements related to…