Junior Site Health Monitoring Analyst

We are seeking Junior Site Health Monitoring Analysts to provide 24/7 Level 1 support for our digital platforms. This role is critical for maintaining website health, managing incidents, and supporting business operations. The ideal candidate will be detail-oriented, communicate effectively, and thrive in a fast-paced environment.

• 24/7 Incident Monitoring and Response
• Provide round-the-clock L1 support to detect and respond to website issues
• Classify and assign priority to incidents based on impact and urgency
• Initiate and manage real-time communication bridges for high-priority issues
• Escalate incidents to appropriate teams and vendors for swift resolution

• Draft and distribute timely incident communications to stakeholders
• Request and document Root Cause Analysis from resolving teams
• Maintain SOPs library and Known Error Database for recurring issues

• Proactively monitor website health through dashboards and automated tools
• Evaluate monitoring coverage and identify gaps in observability
• Monitor communication channels (Slack, Microsoft Teams, email)

• Validate returns and refunds reconciliation
• Ensure shipment data alignment across systems
• Monitor order flow between Shopify, OMS, and finance platforms
• Assist with customer support escalations
• Manage BOPIS store operations (opening/closing features)

1-3 years of relevant experience in technical support or operations

• Strong incident management and troubleshooting skills
• Excellent communication skills (written and verbal)
• Experience with monitoring tools and dashboards
• Ability to work in 24/7 shift-based environment

Strong attention to detail and ability to prioritize

Job Type: Full-time

Pay: $37,856.92-$70,621.22 per year

• Strong incident management and troubleshooting skills: 2 years (preferred)
• Experience with monitoring tools and dashboards: 2 years (preferred)

Work Location:

Remote