Web and Cloud Systems Administrator

Apply now Job no: 562311
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Under the general supervision of the Associate Director of Digital Solutions, the Web and Cloud Systems Administrator helps shape and advance the university’s web and cloud strategy. The incumbent partners with business and IT leaders to understand solution requirements, architect system designs, and lead solution development to achieve strategic outcomes.

The Web and Cloud Systems Administrator independently identifies, analyzes, and develops solutions to complex technical requirements supporting strategic, campus-wide applications and San José State University’s online presence. Responsibilities include analysis, design, configuration, administration, testing, and ongoing support of web-based and cloud applications, including SaaS, collaboration, and identity management tools.

The incumbent also serves as a technical resource and consultant for the university website and cloud infrastructure, helping ensure the availability, reliability, security, usability, and accessibility compliance of critical digital services and applications.

• Support all aspects of the SJSU website, manage support queues and providing support for Incidents.
• Manage and implement all Standard, Normal and Emergency Changes including new sites, accounts and similar requests, along with backend design and operational changes.
• Develop, test, and implement web applications, custom code, and user interface elements following standard web technologies and practices.
• Provide application support, administration and configuration to assigned applications including Google Workspace, Zoom, Okta, Pope Tech, CMS, and others.
• Monitor application usage and availability and proactively log tickets with vendors to prevent service outages.
• Ensure content and application security and compliance with university and department standards
• Evaluate, recommend, and implement new and enhanced features across assigned enterprise applications.
• Implement new modernization designs and solutions that enhance existing Web architecture, providing improved reliability, performance and capacity for Web applications.
• Implement cloud solutions using Amazon Web Services (AWS) or Microsoft Azure as part of the Web Architecture.
• Maintain documentation of physical and logical Web architecture and administrative scripts.
• Develop and implement monitoring strategy and use of Nagios or other monitoring tools.
• Evaluate emerging technologies, cloud services, and industry trends to make recommendations.
• Maintain and update administrative scripts to automate routine system operations, deployments, and database tasks.
• Lead campus wide IT projects and internal IT projects as assigned, providing structure, plans, design, and tracking.
• Develop and maintain online help resources and documentation including training material. Deliver training to groups or individually as needed.
• Provide consultation and guidance to content editors on accessibility requirements and solutions.

• Advanced knowledge of modern website and web application design, tools, scripting languages, and HTML, including responsive and user-centered design practices
• Advanced knowledge of application design, SaaS and cloud concepts, authentication services (LDAP, SAML and OKTA), tools, database concepts
• Advanced knowledge of Modern Campus CMS, Pope Tech, Zoom, Event Calendar, Spectrio/Industry Weapon and Digital Signs, and Google Workspace
• Application Administration at a level comparable to the achievement of a certification on Google Workspace including configuration, security, and account management
• St…