Field Engineer

About the Role

Cloud Cover is seeking reliable and technically skilled Field Engineers to support IT, low-voltage, hardware installation and repair, and commercial technology projects.

This is an excellent opportunity for a hands-on technician who enjoys working in the field, solving technical problems, and working independently. Field Engineers will visit customer sites to install, troubleshoot, repair, replace, and support a variety of commercial technology equipment.

Projects may include technology installations, equipment swaps, digital displays, kiosks, network equipment, low-voltage cabling, system installations, site surveys, and hardware repair. Equipment may include laptops, desktops, printers, servers, storage systems, network devices, digital signage, kiosks, and other commercial technology hardware.

• Arrive at customer sites on time and follow all site and project requirements.
• Follow detailed scopes of work, installation instructions, and project documentation.
• Install, troubleshoot, service, and repair commercial technology systems.
• Perform hardware diagnostics, equipment swaps, component replacements, and break/fix repairs.
• Replace field-replaceable components such as system boards, drives, memory, power supplies, networking equipment, peripherals, cameras, and other equipment as required.
• Support IT, network, server, storage, printer, kiosk, digital signage, and related technology systems.
• Configure or validate remote access following hardware repairs when required.
• Take clear before, during, and after photos of completed work.
• Document work performed, issues identified, parts used, and final resolution.
• Communicate regularly with the Project Manager and promptly escape access issues, missing materials, damage, or scope concerns.
• Complete required check-in, check-out, and project closeout documentation.
• Maintain a professional appearance and represent Cloud Cover positively at customer locations.

• Previous experience in IT, low-voltage, cabling, field service, hardware repair, or commercial technology.
• Ability to work effectively both independently and as part of a team.
• Strong communication skills and the ability to respond promptly during active assignments.
• Ability to read and follow written instructions and complete detailed documentation.
• Reliable transportation and a valid driver's license.
• Ability to lift up to 50 pounds.
• Comfortable using basic hand tools and power tools.
• Comfortable working on ladders or step stools when required.
• Ability to take clear site photos using a smartphone.
• Professional, dependable, and able to work with limited direct supervision.
• Ability to successfully pass a background check and drug screening.
• Must be able to pass a Nevada full background and clearance check.

• 3+ years of experience in IT, low-voltage, cabling, hardware repair, or field service.
• Experience working with printers, servers, storage systems, network-connected devices, and commercial technology.
• Experience replacing system boards, drives, memory, power supplies, peripherals, and other internal components.
• Experience configuring or validating remote access following hardware repairs.
• Experience with digital signage, kiosks, commercial displays, and network devices.
• Ability to read floor plans, diagrams, scopes of work, installation instructions, and repair documentation.
• Basic networking knowledge, including Ethernet connections, switches, media players, and connectivity troubleshooting.
• Experience working in retail, data center, office, mall, or other commercial environments.

This position requires flexibility based on customer and project needs. Work may include:

• Weekday projects
• Evening or occasional…