IT Operations Manager

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Full Time Hanna Sonoma, CA, US

2 days ago Requisition

Salary Range: $75,000.00 To $90,000.00 Annually

Job Title: IT Operations Manager

FLSA Classification: Non-Exempt

Department: Information Technology

Reports to: IT Director

Date Updated: 09.17.2026

Reporting to the IT Director, the Operations Manager oversees the organization’s end-user technology, network infrastructure, cloud services, enterprise applications, and frontline cybersecurity operations. The manager sets operational priorities, coordinates internal and external technology resources, leads systems initiatives, and provides hands-on support when needed. This role advises organizational leadership and ensures technology services are secure, reliable, responsive, and aligned with Hanna Center's needs.

This is an on-site position at Hanna Center.

Desktop & End-User Support

• Provide day-to-day desktop support for all staff and students, including hardware, software, and account issues.
• Configure, deploy, and maintain laptops, desktops, Chromebooks, iPads, and printers.
• Set up new-hire workstations, perform data transfers, and deliver onboarding IT orientation.
• Manage device lifecycle: inventory tracking, assessment, allocation, reimaging, and decommissioning.
• Respond to and resolve employee assistance requests concerning computer, data, and related IT issues.

Network Infrastructure

• Monitor and maintain network health via Meraki and Uni Fi dashboards; ensure all access points and switches remain online.
• Configure and troubleshoot managed switches, wireless access points, and VLAN segmentation.
• Conduct site surveys and support installation of new wireless access points as part of campus-wide connectivity upgrades.
• Design network solutions addressing security, performance, and reliability requirements.
• Administer Microsoft Entra  (Azure AD): manage user accounts, groups, conditional access policies, and multi-factor authentication.
• Support Microsoft Intune Endpoint Management: develop device profiles, compliance policies, and enrollment for Windows, iOS, and Chrome OS devices.
• Administer SharePoint Online: manage site structures, permissions, document libraries, and data loss prevention policies.
• Support Microsoft Defender for Endpoint: review quarantine queues, configure threat protection policies, and respond to security alerts.
• Assist with Aeries student information system administration and cloud-hosted migration activities.

Cybersecurity & Compliance

• Perform daily security checks: review Azure AD risky sign-ins, Defender quarantine, and sign-in logs.
• Manage email security: maintain sender block/allow lists, investigate phishing attempts, and address email delivery issues.
• Apply security best practices and advise leadership on risk mitigation strategies.

Projects & Strategic Initiatives

• Lead and coordinate strategic IT projects, including Intune rollout, Defender and Entra integration, SharePoint restructuring, G:
  Drive decommissioning, and campus wireless upgrades.
• Partner with the IT Director to establish quarterly priorities, project plans, service standards, documentation requirements, and technology roadmaps.
• Develop and deliver end-user training on SharePoint, file management, and security awareness.
• Manage relationships, work priorities, service expectations, and deliverables for outsourced IT consultants and technology vendors.
• Coordinate day-to-day IT service priorities, assign or route work to the appropriate resources, monitor completion, and elevate significant risks or service issues to the IT…