Senior GTM AI Engineer, Revenue Operations

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

At Freshworks, we're introducing AI across our GTM organization to accelerate how we understand buyers and act on revenue signals.

As a key member of the Web & Revenue Marketing team, you will build the agents, automations, and intelligence systems that help our frontline teams operate more effectively.

We're looking for a GTM operator who is also a hands‑on builder—someone who deeply understands how revenue teams work and can turn those problems into AI-powered workflows and systems.

Our buyer signals currently live across Salesforce, Marketo, Outreach, product usage data, intent platforms, and other systems. You'll connect those signals, add context and intelligence, and build workflows that help revenue teams determine who to engage, why, when, and what action to take.

You may come from Revenue Operations, Sales Operations, GTM Systems, Revenue Technology, Marketing Operations, or a similar technical GTM function. You don't need to be a traditional software engineer, but you do need to be someone who has personally built solutions, not just managed the tools or processes around them.

You’ll have executive sponsorship, high‑impact problems to solve, and a blank canvas to help shape how AI is applied across the Freshworks GTM organization.

• Build AI-powered GTM Workflows:Design and deploy agents and automations across lead management, account research, routing, scoring, prioritization, personalization, seller briefings, and follow-up
• Turn Buyer Signals into Action:Connect and enrich signals across web activity, intent, product usage, CRM history, engagement data, and third‑party sources to identify high-value accounts and recommend actions
• Automate the GTM Stack:Build integrations and workflows across systems like Salesforce, Clay, Marketo, sales engagement platforms, enrichment provides, internal data sources, and AI tools
• Build Agents and Internal Tools:Use LLMs, APIs, webhooks, automation platforms, and scripting to create tools that make sellers and revenue teams faster and more effective
• Solve Frontline GTM Problems:Partner directly with Sales, SDR/BDR, Marketing Ops, Sales Ops, Rev Ops, and Demand Gen teams to understand workflow friction and translate business needs into working solutions
• Prototype and Iterate Quickly:Build solutions, get them into users' hands, measure their effectiveness, and iterate based on real-world feedback
• Make AI Workflows Reliable:Implement validation, guardrails, human-in-the-loop controls, monitoring, error handling, and other mechanisms needed to move successful prototypes into production

• Experience in Revenue Operations, Sales Operations,…